Principal Customer Success Manager

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WHAT MAKES US, USJoin some of the most innovative thinkers in Fin

Tech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to Sim

Corp!

At its foundation, Sim

Corp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT FOR USAs our new Principal Customer Success Manager (CSM) you will be responsible for building and maintaining effective relationships with customers to ensure their satisfaction and effective use of our solutions. You will act as the key partner for our customers to reach their strategic outcome goals and maximize value from their investment with Sim

Corp.

In this role you will engage our customers to create an effective strategic partnership by facilitating and carrying out adoption activities, demonstrating technical best practices, as well as growing and developing new relationships. You will be responsible for net retention rate (NRR) through expansion and success planning activities and managing the renewal process. In close collaboration with Sim

Corp’s Sales Manager, you will support growing and expanding the use of Sim

Corp’s products and services that Sim

Corp’s largest and most complex clients are consuming; a lot of the time working directly with Sim

Corp’s clients at C-level and navigating complex global set-ups for our largest customers.

WHAT YOU WILL BE RESPONSIBLE FORPromoting Customer Focus

Committed to enabling customers to reach their goals and solve their problems. Co-create, manage and drive execution of the success-planning activities to ensure the accomplishment of business outcomes.

Establish, maintain and expand network of contacts on all levels within customer's organization as well as within Sim

Corp

Build rapport and work collaboratively with other departments (Sales, Go to Market, Offer Management, Client Services) to provide the best possible customer experience.

Client & Customer Management

Manage strategic client and customer relationships and maintain customer satisfaction and loyalty.

Establish a governance model with your customers and own the Quarterly Business Review (QBR) process, orchestrating Sim

Corp’s and Customers stakeholders

Establish and maintain C-level long-term trusted relationships and engage these in discussing industry trends, value realization and overall business opportunities.

Manage stakeholder expectations, maintaining focus on deliverables, agreeing, and applying contractual terms of engagement. Support in business case formulation and deal shaping.

Driving Customer Adoption

Outline measurable KPI's to track progress towards outcome goals. Explain how the recommended actions contribute to business outcome achievement and value realization.

Coordinate the engagement of users as well as functional and technical specialists within own and customer organizations, to deliver activities that will improve adoption levels.

Owning Renewals

Drive adoption at our Customers throughout the term of their subscription, securing a positive net retention rate (NRR) at renewal

Partner with customer representatives at management level to identify the strategic business outcomes or business, target operating model or transformation initiatives they are seeking to fulfill

Identify areas of optimization and position new products or services which could drive further business value for the client

Work with Sales Manager and Sales Specialists as needed for complex renewals and support the business case with success stories and reference cases.

WHAT WE VALUEMost importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.

Knowledge of Investment Management / Buy-side Technology to deliver business insight and enable customers meet their business outcomes. Extensive experience in the Asset Management industry or Asset Owner industry value chain

Experience with Customer Success Planning and Driving Adoption

Ability to impact decisions on business process and operating model discussions supported by insights and to drive continued value of Sim

Corp products and services

Customer focused approach with a commercial acumen

Great communication skills and the ability to work efficiently with multiple stakeholders

Very good organizational and problem-solving skills and outcome orientation

A focused approach that supports staying engaged and attentive when confronting difficulties

Fluency in English and French

BENEFITSAttractive salary, bonus scheme, and pension are essential for any work agreement. However, in Sim

Corp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company development. There is never just only one route - we practice a personalized approach to professional development to support the direction you want to take

NEXT STEPSPlease send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At Sim

Corp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of Sim

Corp but are not sure this role is suitable, submit your CV anyway. Sim

Corp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE AREFor over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 4,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

Sim

Corp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. Sim

Corp is an equal-opportunity employer.

We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.#Li-Hybrid

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