Post-Sale & Shipping Experience Lead

Sotheby’s is seeking a dynamic leader to oversee the Client Experience function, driving excellence in post-sale operations and shipping coordination for high-net-worth buyers. You will manage end-to-end client journeys, escalate complex issues, and collaborate cross-functionally to ensure seamless handoffs and superior service.

The role calls for a strong background in logistics, operations, and client services, with a focus on premium clients, adaptability to peak periods, and proficiency in