Pooled CSM: Scaled Success & AI Enablement (France)

IntraEdge in Paris is seeking a Pooled Customer Success Manager to join a shared team supporting 70-80 accounts. You will provide responsive support, execute scalable initiatives, and help design repeatable programs deployed across a broader customer base.

This model differs from a traditional dedicated CSM: you will not own full strategy for every account, but will help customers achieve value through structured, responsive, and repeatable processes, leveraging AI and Dust.