PMS Replacement Project Manager (F/M/X)

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world’s leading hospitality company. Our teams, known as Heartists, combine hospitality expertise with cutting‑edge technology to create new ways for guests to travel and connect across 110 countries.

Key Responsibilities

• Protect Operations interests by carefully analyzing change requests that impact hotel Operations and evaluating associated risks.
• Follow the principal SOP and apply any required adjustments due to system changes.
• Participate in the deployment of success measurement practices – contribute to survey design, deployment, evaluation and response to feedback.
• Conduct follow‑up call interviews and site visits, documenting and debriefing outputs. Track issues until resolution.
• Engage intensively with all project areas to ensure awareness, provide risk and dependency input, and represent Operations’ voice.
• Attend and master the entire installation process and be familiar with every step of the hotels’ Change Management journey.
• Achieve operational proficiency with OPERA Cloud at the front desk of a hotel.
• Serve as the Operations process subject‑matter expert at rollout meetings, assisting deployment engineers and participants.
• Assist the Change Management Team in creating compelling content (blog posts, social media updates, videos) that motivates program participation.
• Help Oracle review and refine training and educational initiatives for participants.
• Provide regular updates to program streams on progress and provide relevant feedback.
• Travel extensively when required to support hotels during cutover.

Qualifications

• Highly experienced in hotel Operations.
• Proven track record in Change projects in hotel Operations.
• Experience in problem solving and challenge mitigation.
• Excellent communication skills, both written and verbal. Fluent English is essential; knowledge of another local language is a plus.
• Subject‑matter expert in at least one core discipline of hotel management (front office, revenue management, finance and accounts receivables, F&B, housekeeping, guest services, HR, or training).
• Experience with OPERA Cloud or OPERA V5 is preferable.
• Experience with FOLS is ideal, but not required.
• Familiarity with hotel technology and applications is essential.
• Strong customer‑care skills, ability to manage multiple work streams simultaneously.
• Excellent teamwork and collaboration across cross‑functional teams.
• Enthusiastic about the program’s values and goals, with a desire to make a positive impact at Accor.

Benefits

• Remote work in France and flexible work options (work from home, office, hotels, or coworking spaces).
• Dedicated time every Wednesday afternoon for deep work and personal development.
• Multicultural, English‑speaking work environment.
• Continuous improvement and training: hackathons, technology partnerships, talent management, Digitech Academy and certifications.
• Heartist Program – unforgettable stays and experiences at Accor locations and partner venues worldwide.
• Heartist for Good – support a volunteering partner (1 day per year paid by the Group).
• Employee Social Committee supports financing of cultural and sports activities.
• Sustainable Mobility Package up to 600 euros for green transportation or 75% coverage of Pass Navigo.
• 10 euros meal vouchers per day.
• Mandatory health insurance plan funded 50% by Accor; no additional cost if dependents enroll.
• Collaborative workspaces, restaurants, recreational and sports areas.