Player Support Specialist for Riot Games Account with French and English

Please note that the position is based in our office in Sofia, Bulgaria.

We will assist you witha Relocation Bonus - €1,500 gross (paid in 2 instalments) and 21 Days of company-provided accommodation.

TELUS Digital Bulgaria is looking for passionate Player Support Specialists for Riot Games Account.

Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra and TfT - get the job you will enjoy!

Why you’ll love it here:

• Work in the amazing TELUS Tower - right in the heart of Sofia
• Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
• Vibrant chill & gaming zones to recharge and have fun
• Join our French community and be part of an incredible, friendly team
• 50+ benefits and services to choose from
• Additional health insurance
• Employee Referral Program: Refer your friends and get an additional bonus

We offer:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training

What you will do in this role:

• Help out our players with any issues they might have via tickets and chat
• Provide the best player experience with a case by case player oriented approach
• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
• Work with a passionate team of gamers to give our support experience a player to player feel

In this role, you will have rotating shifts across 24/7 operations

You have:

• Fluency in French and a good command of English
• Player empathy and understanding a player’s perspective when tackling their issue is required
• Understanding of Player Support
• Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
• Desire to help the players as best as possible and to contribute to the team’s success