Permanent Contract - RGM Operational Excellence Director (F/M/X)

Permanent Contract - RGM Operational Excellence Director (F/M/X)

Permanent Contract - RGM Operational Excellence Director (F/M/X)

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PERMANENT CONTRACT – OPERATIONAL EXCELLENCE DIRECTOR (F/M/X)

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, 15 000 in Europe and Middle East we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As Director of RGM Operational Excellence Europe, you will be a key player in the strategic transformation and optimization of revenue growth drivers. You will play a central role in the company’s transformation initiatives while being at the heart of the evolution of the European operating model. Your main mission will be to structure and lead cross-functional programs and data management while supporting teams through change management.

You will lead a team ensuring the coordination and implementation of RGM strategies across Europe. You will work closely with Supply Chain, Finance, Marketing, and IT/Digital teams to ensure alignment of initiatives and maximize their impact.

You will excel and enjoy this position if you are ready to actively handle the following missions :

1. Project Management and Transformation

• Company Transformation : Design and implement large-scale transformation processes and programs to reinvent the European operating model. Coordinate cross-functional teams (brand negotiations, category management, supply chain, finance, marketing) to ensure the success of initiatives.
• Tool Implementation : Lead the development and deployment of strategic tools to enhance team productivity and performance (floor plans, assortment, trade, and sales animation tools). Work closely with IT teams to translate business needs into adapted solutions, while overseeing the business requirements and budgets for all offer-related tools.
• Change Management : Support country teams in adopting new tools and processes. Manage evolutions, prioritize requests, and supervise associated budgets.

2. Operational Excellence

• Manage store network information at the EU level
  • Define customer journey and visual merchandising guidelines.
  • Monitor network changes and updates.
  • Maintain information accuracy.
  • Coordinate with country teams.
• Manage the openings and renovations process
  • Track store openings and renovations.
  • Coordinate with country teams and the European offer team to define the customer journey and brand allocations.
• Set up processes and tools to professionalize operational management of the network
  • Design and implement a collaborative tool to streamline and simplify communication.
  • Build and manage reporting tools related to space allocation.
  • Manage dependencies related to the store network.

3. Leadership and Coordination

• Lead a team fostering their development to achieve ambitious goals.
• Ensure smooth collaboration between local and central teams (Supply Chain, Offer, Marketing, Finance, IT).
• Understand local specificities across countries and tailor recommendations to ensure effective implementation of the European strategy.

Do not hesitate to apply if you have… or if you are …

• An engineering degree with significant experience managing complex projects and business transformation.
• 8 to 10 years of experience in similar roles, ideally in retail or mass distribution. Consulting experience is a plus.
• Strong analytical and strategic skills, with the ability to translate data into actionable recommendations.
• Proven experience in change management and cross-functional leadership (Supply Chain, IT, Finance).
• Strong leadership capabilities with the ability to manage a team and lead multiple projects simultaneously.
• Advanced proficiency in analytical tools and project management.
• Fluent in English; proficiency in other languages is a plus.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

CDI – DIRECTEUR RGM OPERATIONNELLE EUROPE (F/H/X)

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.