People Services Specialist

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM).

What you’ll do

• Respond to the most complex HR queries from employees and managers, coordinating internal teams to seek resolution as required
• Escalate queries requiring HRBP intervention, coordinating a response for the employee
• Complete onboarding process and enable employees on day 1 to join the company effectively and efficiently, including welcome and onboarding day 1 presentations
• Utilize the HR Ticketing system (ServiceNow) for Tier 2 queries, ensuring accurate responses and recording of necessary information for analysis
• Generate employee change letters as required (such as job change or promotion)
• Complete offboarding activities for employees leaving the company such as exit interviews and survey analysis, and provide regular feedback and reporting to HR Business Partners on trends
• Complete all local/regional statutory and regulatory employment filing requirements
• Complete all necessary wet signature requirements where required by regional authority
• Provide direction and support to managers on performance coaching for their employees, escalating to HRBPs when performance improvement becomes necessary
• Support HRBPs to track and identify gaps in cyclical people processes such as employee survey action planning, promotions, performance and talent reviews
• Own and manage project support for large scale change programs operated by the business partnering team
• Provide quality, specialized operational support to business units in order to deliver a value‑added HR service
• Drive completion of mass data inputs/uploads, ensuring data submitted to HR Operations team is accurate and ready for loading
• Act as the primary point of contact for a region/location or function in relation to HR queries and local needs
• Facilitate and manage employee leave of absence requests across EMEA together with the rest of the EMEA team based on our case assignment model
• Partner with the local compliance team for Docusign France to complete regular audit requirements
• Provide HR administrative support specific to France (eg. contract amendments, or any other adhoc tasks in relation to local requirements)
• Interface regularly with the HRBP teams to ensure smooth and effective operation of all HR support for regions/functions
• Provide insights into trends and important statistics in support of the HRBP team in collaboration with the People Analytics team
• Iterate and improve current methodologies, analytics, technologies, processes and other tools
• Identify bottlenecks impacting data, processes and/or procedures
• Develop and implement new approaches to more complex issues
• Share ideas and feedback with the team and manager regularly
• Assist with mass data inputs/uploads, ensuring data submitted to the People Operations team is accurate and ready for loading

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid, or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

Basic Qualifications

• 4+ years of HR operations or consulting experience
• Fluency in written and verbal French and English
• Experience with Workday HCM and associated modules
• Experience identifying workflow/process improvement within the HR context
• Experience with ServiceNow HR Ticketing system
• Experience with Google Suite

Preferred Qualifications

• BS/BA degree or equivalent in HR or related field
• Fluency in written and verbal Arabic is a plus
• Ability to work independently with minimal supervision
• Experience managing and closing complex HR queries
• Demonstrated ability to deliver exceptional customer service
• Excellent written and verbal communication skills
• Ability to think outside the box and work in a fast‑paced, high transaction volume, shifting, non‑structured environment
• Ability to exercise good judgment and discretion, maintaining confidentiality when required
• Self‑directed problem solver with a desire to contribute to the organization and department’s success
• Ability to multi‑task and prioritize multiple tasks and projects

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