Payments Operations Coordinator-Customer Service

Payments Operations Coordinator-Customer Service

Join to apply for the Payments Operations Coordinator-Customer Service role at EBA CLEARING

EBA CLEARING is a provider of pan-European payment infrastructure solutions. Founded in 1998, the company is owned by 48 of the major banks operating in Europe and is based on a country‑neutral governance model. The payment systems of EBA CLEARING are pan‑European by design and purpose; they are developed in close cooperation with the Company’s multinational user community and best‑of‑breed technology partners.

Before applying for this position, please ensure that you are already authorised to work in the European Union. Please apply with a CV in English.

The position

The Operations Unit is responsible for the operation and business administration of all EBA CLEARING payment services. As a member of our customer services team, you will:

• oversee daily processing and settlement
• manage the onboarding and offboarding of service participants
• provide general support to service participants, resolve customer queries and contribute to resilience testing and incident management activities
• assess the risk and security levels of business processes
• opportunity to engage with emerging technologies, constructively challenge existing processes, and contribute to continuous improvement by identifying innovations and efficiencies that enhance overall service delivery

In this position, you will report to the Customer Services Team Leader.

The profile

Requirements:

• University degree in Finance, Business Administration, Operations Management, or a related field
• At least 5 years of experience working in financial services; ideally with payments infrastructures, customer services or in banking operation environments
• Good knowledge of Microsoft Office
• Full proficiency in English
• Permission to work in the European Union
• Ability to work in shifts
• Intercultural communication
• Customer‑first attitude
• Analytical thinking
• Ability to anticipate problems, needs and changes and to evaluate operational risks
• Efficient problem solving
• Ability to manage multiple tasks simultaneously
• Ability to work autonomously in a fast‑paced environment
• Ability to work under pressure
• Balances operational discipline with openness to innovation
• Curious about new technologies and able to challenge existing processes constructively

What we offer

• a competitive salary package
• attractive benefits package including a sports and cultural activities budget and meal tickets
• professional development opportunities including training budgets and internal mobility
• a flexible work environment including the option to work from home
• happy workplace initiatives including well‑being workshops, social events, green initiatives, onboarding support and more

EBA CLEARING is committed to equal opportunity, diversity and inclusion, as we are convinced that our individual experiences and overall diversity are our key strength. All our recruitment decisions are based solely on the individual’s qualifications, skills and experience along with the job requirements. EBA CLEARING ensures compliance with the principle of non‑discrimination towards any person in the context of a recruitment procedure, access to an internship or an in‑company training period in the different countries in which it recruits.

Visit our website to learn more about EBA CLEARING and submit your application via our career portal.