Patient & Site Engagement Opeations Specialist - Sponsor Dedicated (m/w/d)

Job Overview

Collaborate with pre and post award stakeholders to manage the coordination, planning, quality and implementation of patient recruitment and retention operational plans on small/mid-size studies. The position may be responsible for the implementation of smaller programs in their entirety. Communicate with sponsors and project teams to implement and monitor the impact of the recruitment/retention tactical plan; make additional operational and tactical recommendations as needed based on study performance. Collaborate with internal teams and external providers to deliver all appropriate tactics associated with the recruitment/retention strategy. Represent IQVIA Patient Recruitment at site/sponsor-facing meetings (i.e. KOM, IM, F2F/LL, etc.) to present strategy/rationale, train CRAs and site staff, and conduct recruitment support workshops as required. Owns study KPI and financial performance.

Essential Functions

• Work together with the strategy team to translate recruitment and retention strategy into operational and tactical plans to positively impact recruitment and retention rates for assigned projects.
• Serve as an internal consultant to project teams to implement operational recruitment plans on new and/or existing projects needing recruitment and retention services.
• Manage the scope of work, objectives, quality of deliverables, and other activities of assigned projects (based on scope, may co-manage or independently manage these projects).
• Serve as primary operational project contact for patient recruitment and retention programs with sponsors to ensure appropriate communication channels are maintained and reporting schedules adhered to as required.
• Manage assigned project budget(s) to meet financial and company goals (realization targets).
• Coordinate operational and tactical related project activities for study team and sponsors to ensure that overall project milestones are met.
• Develop and implement risk management plans for minimizing impact on project objectives and deliverables.
• Other duties as assigned by management.
• Maintain knowledge of current recruitment trends, vendors, and technologies to increase productivity and recommend additional support as needed.
• Leverage internal intelligence to support and refine strategy on assigned projects.
• Provide technical expertise as needed in support of project specific and interdepartmental training efforts.
• Support continued process improvement to ensure quality in the department.
• Perform executional tasks to manage vendors and patient advocacy groups (e.g., vendor budgets, totality, PO requests, change orders, contracting compliance, submission, invoice reconciliations, etc.).
• Liaise with vendor account manager to ensure impact tracking on PSE activities and corresponding digital assets.
• Ensure timely PSE related updates to data systems (e.g., DEICT dashboard, vTMF); support PSE manager in pulling relevant reports.
• Coordinate schedules among internal and external stakeholders to support meetings planning for PSE activities.
• Undertake logistical components for congress/conference planning for R&D activities.
• Participate in cross-DU PSE forums/community of practice to share learning and best practices.

Qualifications

• Bachelor's degree (Health care or other scientific discipline) or equivalent.
• 6 years of relevant industry experience; or an equivalent combination of education, training and experience.
• In-depth knowledge of the drug development processes across all functional areas.
• Knowledge and ability to apply GCP, ICH and applicable regulatory guidelines.
• Excellent organizational and problem‑solving skills.
• Effective time management skills and ability to manage competing priorities.
• Strong interpersonal and presentation skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Computer skills, including proficiency in data analysis and presentation software, Microsoft Word, and Excel.
• Good written and verbal communication skills, including command of English.
• Ability to influence effectively within SPN/PRP team and project teams including TSL, PL, CL, CRA and the customer.