Partnerships Manager - Travel (M/F/X)

Overview

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams, known as Heartists, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences. Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries. Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. Here your scope will know no boundaries; so join us and dare to make an impact on the world.

Your Role

Position : Partnerships Manager at Accor. You will have the mission to build and maintain a portfolio of partners aiming at enriching our ALL loyalty program value proposition and drive new revenue generation. You will report to the Travel Partnerships Director and work closely with Regional Partnership Heads, Finance, Marketing, and Product & IT teams. The team currently manages a portfolio of airlines, rail, mobility and lifestyle partners globally.

Objectives

Develop, manage, and coordinate a portfolio of travel partners for a dedicated region.

Your Mission

As Travel Partnerships Manager, you will be responsible for:

• Identifying, securing, and executing partnership opportunities in collaboration with regional hubs.
• Analyze existing partnerships and define the development and management strategy for your portfolio of partnerships, in collaboration with regional hubs, in order to achieve defined objectives and develop their potential.
• In collaboration with regional hubs, maintain relationships with our partners in order to maximize potential, discover new opportunities, and ensure long-term relationships.
• Coordinate the development and deployment of new partnerships with various stakeholders (regional hubs, Business Operations Manager, Product, Tech, Data, Legal, Customer Care, Accounting, etc.).
• Ensure that all commitments and conditions negotiated in contracts are respected (marketing commitments, reporting, invoicing, etc.).
• Analyze the performance of projects and partnerships, identify key success factors, and share lessons learned and knowledge with the various stakeholders.
• Work with the Product, Tech, Data, Legal, Customer Care, Accounting, and Marketing teams to develop and manage your portfolio. Work closely with regional hubs to support and monitor their growth and partnership activation plans.

Qualifications

• Minimum 5 years of relevant work experience of loyalty partnership management in Airlines, Rail, Mobility environments.
• Proven expertise in the field of travel product and services.
• Understanding of loyalty program economics in a B2C environment.
• An international experience is highly valued.
• Very strong written and verbal communication skills in both English and French with an innate attention to detail.
• Master’s degree in marketing, business, or relevant field of study.
• Understanding of how to drive business and marketing with and through the partner ecosystem.
• Excel at cross-group collaboration, creative thinking, problem solving and have a bias for action.
• Motivated self-starter who thrives on working in complex and challenging environments of a rapidly evolving business.
• Analytical tendencies with a natural curiosity to measure, test, learn and iterate to get the best results possible.
• Minimum 3 years in project management skills with experience gaining consensus and driving deliverables with individuals inside and outside the organization.

Additional Information

• ALL - Heartist Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Disclaimer

Your talent and motivation are our only selection criteria. We value the richness of diverse nationalities, personalities, and professional backgrounds. We know how to adapt to the specific needs of our employees, including those with disabilities. We encourage all applications, regardless of gender, so go ahead and apply! Recruitment is all about people!

Is this mission appealing to you?

Apply, and we will offer you:

• A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
• An interview with the team manager responsible for the role you are interested in.
• For some roles, you might also be required to complete an assessment (use case and motivation questionnaire).
• A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
• A personalized feedback.