Partnerships Manager

Do you enjoy building long-term strategic relationships more than chasing new logos? Would you rather own and grow partnerships that generate millions in recurring revenue than spend your days prospecting?

We are working with one of the market leaders in the risk management space. Their technology helps their customers meet regulatory requirements, and build trust in every customer interaction.

As demand for their solutions continues to grow across Europe, strategic partnerships have become an increasingly important driver of long-term success. To support this growth, the business is creating a brand-new Partner Success Manager role dedicated to helping its most important partners thrive.

The Role

As Partner Success Manager, you'll own a portfolio of 10–12 strategic partners across French speaking Europe (France, Belgium, Luxembourg, French-speaking Switzerland, and Monaco), representing approximately €5 million in annual recurring revenue.

Unlike a traditional sales role, your focus is entirely on existing partnerships. You'll become the primary commercial contact for some of the industry's leading fintech, payments, identity, and compliance providers, ensuring they remain successful, engaged, and continuously growing.

Working closely with the Alliance Director, you'll help partners maximise the value of their relationship with our client while identifying opportunities for expansion, coordinating internal stakeholders, and ensuring an outstanding partner experience.

• Manage and grow a portfolio of 10–12 strategic partners across multiple European markets
• Drive partner retention, renewals, and long-term commercial growth
• Identify upsell, cross-sell, and expansion opportunities within existing partnerships
• Conduct Quarterly Business Reviews (QBRs) and monitor overall partner health
• Coordinate contract management, billing, invoicing, collections, and commercial administration
• Partner with Product, Support, Finance, Legal, and Sales to ensure successful partner outcomes
• Deliver partner enablement, onboarding, training, and ongoing engagement
• Maintain accurate forecasting and CRM management within Salesforce
• Travel regularly to partner meetings across the region and occasionally to London for training
• Newly created role with ownership from day one
• Work with some of Europe's leading fintech, payments, and risk technology partners
• High-visibility position working directly alongside the Alliance Director and regional leadership
• Opportunity to influence strategic partnerships that drive long-term business growth
• Collaborative international environment with strong cross-functional exposure
• Clear career progression into broader Alliance or Strategic Partner Management leadership roles
• Native-level French and professional English communication skills
• Experience in Account Management, Customer Success, Partner Success, or Partner Management
• Strong commercial mindset with the ability to grow strategic customer or partner relationships
• Excellent organisational skills and the ability to manage multiple priorities simultaneously
• Confidence communicating with senior stakeholders and executive-level partners
• Strong attention to detail across contracts, renewals, commercial administration, and CRM management
• Curious, proactive, and relationship-driven approach
• Comfortable coordinating multiple internal and external stakeholders

Nice to Have

• Experience within SaaS, Financial Services, Risk, Compliance, or Fraud Prevention
• Experience working with complex technology or enterprise software solutions

The package

OTE of up to €90k

Hybrid working model (2 office days per week)

Regional travel with occasional training in London

Opportunity to build a long-term career within one of the world's leading risk management businesses

If you're passionate about building strategic partnerships, helping customers grow, and becoming a trusted advisor to some of the biggest names in payments, fintech, and financial services, we'd love to hear from you.