Partnerships Go-to-Market Strategy & Operations Director - M/F/X

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you:

As the Head of GTM Strategy & Operations, you will lead the strategic enablement engine for our global loyalty partnerships ecosystem. Your mission is todrivepartnershipprogramsusage&profitabilityviastreamlinedGTM&operations,improved customer journeysandAI/data usage.

Leading a specialized team of managers (covering Business Ops, Marketingand MarketingOps, and Finance Ops), you will bridge the gap between strategic vision and operational excellence, ensuring our B2B2C loyalty offerings are profitable, scalable, and highly engaging for members.

Your mission:

• Strategic Direction, Finance& Planning:

  • Define and execute the global Partnerships GTM & Operations strategy.

  • Lead the annual and long-range planning processes toalignbusinessgoals,budgetandresourceswith internal stakeholders.

• DataStrategy&Business:

  • Ownthe partnerships data strategy, businessmodelsand governance with internal stakeholders (Data, Media, Marketing), and lead performance management across usage,profitabilityand partner economics.

  • Oversee data architecture, flows, legal and reporting infrastructure to improve decision-making,monetizationand partnership performance.

• Business Operations &Partnerships lifecycle:

  • Ownand execute key steps ofthePartnerships OperationalLifecycle(Onboarding, GTM,growth,renewalor offboarding)in collaboration with thepartnership managersto improve TTM,service quality andlower businessrisks(e.g.KYC and audits).

  • Automatizeoperations andprocesses,when possible.

• Merchandising& UXOptimization:

  • Co-Ownthe partner showcasing&digitalcustomerjourneyswiththe Product teamacrossALL Accor and partnersdigitalecosystems(web, app,CRM) to improvepartnershipofferings discovery andusage, ensuring strict brand compliance.

• Operating Standards & Enablement:

  • Define,Executeand provide centralizedoperatingstandards(finance, marketing, legal, compliance& ops),guidelinesandtemplatesand operational support tocentral,regional partnership and marketing teams to ensure global consistency.

• Scalable Tools, Automation & AI

  • Lead the design and rollout of the internal tools and automation stackrequiredto scale the partnershipoperations, including PRM/CRM capabilities, workflow automation, reportingsolutionsand AI-enabled use cases.

  • Drive process simplification and tool adoption to reduce manual workload, improve time-to-market, strengthen executionqualityand enable the teams to scale efficiently.

• Team Leadership:

  • Hire, mentor, and lead a high-performing team.

And you?Experience:6+ years of experience in Revenue Operations, GTM Operations or adjacent operational rolesin a B2B2C environment, including experience leading or mentoring others.AI workflows:Have hands-on experience deploying AI workflows in a GTM context and can point to concrete examples with measurable impact.Operation:Have designedoperating frameworks from scratchwith external partners,including sales enablementandpost-launch optimization (KPIs monitoring).Strategic Communication & Clarity:Have a grounded executivepresence,you communicate clearlyandchallenge assumptions.Influence:You get cross-functional teams to adopt processes they did not ask for, because you have made the case.Customersobsession. You understand that operational decisions show up inthe customerexperience.Language:Fluentin French andEnglish.Education:Master's degree in Business Administration, Finance, Marketing, or relatedfield.Data & Media:Being familiar with datamonetizationbusiness models and media.

Additional InformationAccor dares to impact:- the worldAccor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.- your career:We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.- Specifically, at Accor Tech & Digital:Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.Every Wednesday afternoon, dedicate your time to deep work and personal development.Work in a multicultural and English-speaking environment.Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.and also,ALL - Heartist Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.Heartist for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law "Loi Finance".€11 meal vouchers.A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.Your talent and motivation are our only selection criteria.We value the richness of diverse nationalities, personalities, and professional backgrounds.We know how to adapt to the specific needs of our employees, including those with disabilities.We encourage all applications, regardless of gender,