Partner Support Lead — Bilingual FR/EN for AI SaaS

Goodweek is seeking a Client Support Manager to be the first contact for our Partners—Distributors and MSPs. You will handle support requests, gather data (logs, steps to reproduce, environment), and relay clear bug reports to Product and Engineering.

You will join live calls or review recordings in Fathom and ensure timely updates to Partners. You will run weekly bug review meetings, prioritize issues based on impact and risk, and keep a concise dashboard of open issues for Sales, Enablement,