P&O Ops Payroll Expert

Key Responsibilities

Payroll Ownership

Collaborate with internal stakeholders and external providers to ensure accurate and timely payroll processing. Validate payroll inputs/outputs, resolve employee payroll queries, and support audits while ensuring compliance with internal controls and local regulations and request appropriate changes to the team lead. Process all pre‑payroll, payroll and post‑payroll controls, reports and tasks in line with internal procedures and local legal requirements. Collaborate with external vendor on payroll processing and post payroll activities. Monitor interfaces as part of controls.

Operational Excellence & Compliance

Ensure adherence to global and local P&O policies, labor laws, and data protection standards (e.g., GDPR). Maintain audit‑ready documentation, perform quality checks, apply the 4‑eye principle, and support internal audits with timely and accurate responses.

Performance Monitoring & Reporting

Monitor service delivery performance against defined KPIs (e.g., turnaround time, first‑time‑right rate), identify root causes of SLA breaches or quality issues, and implement corrective actions. Contribute to regular operational reporting and continuous improvement initiatives.

Project & Initiative Participation

Actively participate in country‑ or regional‑level projects and initiatives as assigned by the manager, contributing expertise to enhance operational processes and employee experience.

Team Support & Knowledge Sharing

Provide guidance and support to junior team members, fostering collaboration and continuous learning within the team. Build work instructions for the handled processes within payroll from end‑user and specialist perspective.

Qualifications

• 3–5 years of experience in HR Operations with French payroll
• Strong working knowledge of local labor law and HR compliance requirements in France
• Advanced experience with HRIS systems (e.g., Workday, SAP, ServiceNow), analytical and other tools (Excel, Power BI)
• Excellent communication skills and ability to manage complex stakeholder relationships
• Strong interpersonal, stakeholder management, and problem‑solving skills
• High attention to detail and commitment to data accuracy
• Ability to work in a fast‑paced, matrix organization
• Analytical skills
• Deep understanding of operational metrics (SLA, KPI, quality audits)

Languages

• Fluent in French and English (written and spoken)
• Additional languages are an advantage