OUTPATIENT CLINIC LEAD

Overview

Horizon Health is a Critical Access, Rural Health Facility comprised of 25-inpatient beds located in Paris, IL and a multitude of outpatient clinic settings including Family Practice and Specialty Clinics in Paris and surrounding cities. We have been serving residents of Edgar County since 1968 through community education, emergency services, and outpatient care. As we continue to expand our services and locations, our community has grown far beyond Paris. Our rich history and strong community support pave the way for the future of healthcare as we serve you—our family, friends, and neighbors.

Position Summary

The clinic lead will work directly with clinical staff and the outpatient clinic manager to ensure that clinic patients receive high quality care while demonstrating the organization\'s mission, vision, and values.

Responsibilities

• Models and leads quality customer service by being helpful, friendly, and professional with patients, providers, visitors, and employees.
• Assisting with the flow of patients throughout the clinic, intervening for busy practice times, ensuring lunch times are covered, or complex procedures.
• Documents all patient and telephone transactions accurately and completely while providing excellent service.
• Applies critical thinking to complex situations to resolve patient needs.
• Facilitates communication with the clinical team and management team, assisting staff with use of established systems for maintenance, IS, ordering, and safety concern reporting.
• Participates in department meetings or committee work including potentially leading/facilitating as assigned.
• Assists with special projects as assigned including but not limited to new employee orientation and working with quality nurse and nursing manager to implement quality improvement efforts.
• Provides education to the team as directed by Clinic Manager.
• Fields and addresses patient and staff concerns with limited need for referral in real time response.
• Assists with requisitioning and inventory of routine office supplies.
• Through leadership and example assists with enforcement of compliance and policies, including in moment correction.
• Outlines staffing assignments for the oncoming shift, assigned based on volume and complexity.
• Collaborate with other departments as needed to create seamless care for patients.
• Frequently rounds for visibility and resource with team.
• Provides staff performance feedback to manager for inclusion in performance evaluation.

The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital’s goals and objectives.

Positions Requirements

• Previous healthcare experience (at least 3 years)
• Current clinical license or certification within the state of practice/location of office
• Current BLS certification
• Excellent customer service skills
• Ability to communicate well both verbally and in writing
• Ability to perform complex and varied tasks in a fast-paced work environment subject to stress and interruption
• Diplomacy and dealing with sensitive issues
• Demonstrates leadership through positive interactions and conflict resolution
• If licensed, maintain licensure in states of practice
• Comfortable using Microsoft products and EHR

Pay Range

Pay ranges from $16.605/hour to $26.015/hour for a CMA (rate of pay is based on applicable years of experience).

Pay ranges from $18.654/hour to $28.748/hour for an LPN (rate of pay is based on applicable years of experience).

Pay ranges from $26.688/hour to $42.740/hour for an RN (rate of pay is based on applicable years of experience).

Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays.

Intrigued? Don’t wait, apply today. We are actively reviewing applicants for Outpatient Clinic Lead role. Be part of an organization that is dedicated to the growth and development of its colleagues. Here at Horizon Health, our employees speak for themselves. Join our family & begin an incredible career!