Ops & Product Builder

Operations at Alan

Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully.

Responsibilities

This means:

• Bringing the ops perspective into Alan strategy

• Building our organisation and processes to deliver the vision to allow further disruption and product diversification

• Monitoring and running those processes internally or externally on a daily basis

• Scaling efficiently and industrializing our operational stack to handle fast growth, international expansion and cost optimisation

We handle complex projects in constant interactions with multidisciplinary teams (Product & Design, Engineering, Data, Customer Support, Finance, etc.).

You’ll be joining 30+ talented, committed, passionate Ops team members from five different countries. As we grow, expand and diversify our business our operations are becoming ever more complex and our challenges ahead have never been as exciting!

The challenges

We are looking for entrepreneurs in the mindset wishing to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare. Our goal is to deeply re‑engineer the experience we offer to our members.

We move fast and are proud to tackle big problems! One of our core value is ownership: we expect you to tackle Alan's problems from end to end with a long‑term focus, acting on the behalf of the entire Company, never saying “it’s not my job” and being accountable for your actions.

Here are some examples of missions you could contribute to:

• Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress.

• Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem‑level fraud strategy.

• Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction.

If you have some of the following, you may be a great fit

• You have at least 2 years of professional experience in Operations management or entrepreneurship

• You are fully fluent in English and Spanish/French/Dutch

• You have a high level of structure and strong analytical skills (including SQL fluency for data analysis)

• You are capable of building automations (Zapier, n8n…)

• You excel at launching and steering projects by setting the high level vision and monitoring the day to day progress

• You are strong at optimizing processes while never compromising with members’ delight

• You are comfortable in fast‑paced environments: you know how to deal with uncertainty, remaining proactive and focused on efficiency

• You love to collaborate with transversal teams, not afraid to be hands‑on nor to challenge past decisions.

For this role we are looking to hire within the B1‑D level range based out of France, Belgium or Spain.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you . Everyone, no matter how under‑represented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman : Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

Perks & Benefits

• Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high‑quality time with co‑workers.

• A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.