Ops & Product Builder
Operations at Alan
Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully.
Bringing the ops perspective into Alan strategy; Building our organization and processes to deliver the vision; Monitoring and running those processes internally or externally on a daily basis; Scaling efficiently and industrializing our operational stack to handle fast growth, international expansion and cost optimisation.
We handle complex projects in constant interactions with multidisciplinary teams (Product & Design, Engineering, Data, Customer Support, Finance, etc.).
The challenges
We are looking for entrepreneurs in the mindset wishing to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare. Our goal is to deeply re‑engineer the experience we offer to our members. We move fast and are proud to tackle big problems! One of our core values is ownership: we expect you to tackle Alan’s problems from end to end with a long‑term focus, acting on the behalf of the entire Company, never saying “it’s not my job” and being accountable for your actions.
Example missions
- Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress.
- Saving millions through fraud detection: Building a detection capability with no playbook. Owning make‑vs‑buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem‑level fraud strategy.
- Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction.
We are looking for people who have the following skills:
- At least 2 years of professional experience in Operations management or entrepreneurship.
- Fully fluent in English and Spanish/French/Dutch.
- High level of structure and strong analytical skills (including SQL fluency for data analysis).
- Capability of building automations (Zapier, n8n, …).
- Excellence at launching and steering projects by setting the high level vision and monitoring the day to day progress.
- Strong at optimizing processes while never compromising member delight.
- Comfortable in fast‑paced environments: able to deal with uncertainty, remain proactive and focused on efficiency.
- Love to collaborate with transversal teams, not afraid to be hands‑on nor to challenge past decisions.
For this role we are looking to hire within the B1‑D level range based out of France, Belgium or Spain.
Important note: we hire people, not roles.
Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or successes.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
Perks & Benefits
- Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high‑quality time with co‑workers.
- A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.