Operations Team Lead

Your Role:

You've spent time in fine art logistics — you know what it takes to move art works internationally. You want to stay hands‑on while growing a team.

As Operations Team Lead, you'll manage a team of operations associates, each owning a portfolio of art world clients and their full shipping cycle: sales, exhibition, showroom installation, etc. You're the person who keeps complex, high-value shipments on track and empowers your team to handle complex requests and deliver value to our clients.

✏️ What you'll do

• Manage a team of 4-6 operations associates handling end‑to‑end fine art shipments: client intake, collections and road transport, air freight coordination, export documentation, crating oversight, and last‑mile delivery.
• Own your team's performance across key metrics: transit lead times, client satisfaction, incident rate, margin, and revenue contribution.
• Be the escalation point for complex operational situations: damaged works, customs holds, last‑minute art logistics, time‑critical collector shipments.
• Monitor active shipments across your team's portfolio, identify bottlenecks early, and build routines that keep nothing falling through the cracks.
• Coach your team on client communication standards, partner negotiation, and operational best practices specific to fine art and high‑value cargo.
• Manage carrier and partner performance (fine art trucking companies, crating studios, handling agents, customs brokers), holding them to SLAs.
• Drive continuous improvement: surface recurring issues, design new processes, and roll them out across the team and partner network.
• Recruit, onboard, and develop talent: building a team that combines logistics rigour with the sensitivity that fine art clients demand.