Operations Support Engineer (L2)
Role: Operations Support Engineer (L2)
Eligibility: European Citizens only
Security Clearance: Must be eligible for EU SECRET / SECRET UE clearance
Language: English required
Assurez-vous que toutes les informations de votre candidature sont à jour et en ordre avant de postuler à cette opportunité.
Key Responsibilities & Skills
• 5+ years of experience in IT Operations / Application / System Support
• 2+ years of L2 Support experience for large-scale, mission-critical systems
• Strong knowledge of ITIL Incident, Problem, Change, Release, Event & Knowledge Management
• Experience with ITSM tools
• Strong Linux/Unix administration skills
• Experience with Container Orchestration & Observability
• Knowledge of CI/CD pipelines & Configuration Management
• Experience with APIs, Gateways & Message/Event Middleware
• Knowledge of Data Transformation & Mapping
• IAM & Authentication – OAuth2, OIDC, SAML
• Web Infrastructure / CMS & Mobile deployment pipelines
• Database Monitoring, xuezdbg Backup & Recovery
• Hardening, Patching & Vulnerability Remediation
Preferred Certifications:
ITIL Foundation or higher
Linux Administration
Container Orchestration or equivalent certification
Key Personnel Role – Strong communication, troubleshooting and production-support experience required.