Operations Specialist - Reactivation & Retention

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

You will be responsible for the execution of the reactivation strategy for churned drivers and will actively contribute to driver retention & engagement initiatives . This role is critical to ensuring a steady and high-quality supply of drivers. You will be collaborating closely with both the France Local Operation team and the Bolt Central Operation Team, to optimize operational processes and achieve growth targets.

Main tasks and responsibilities

• Develop and execute strategies to reactivate drivers and anticipate churn: review & improvement of financial incentive schemes and communications, process definition and monitoring for drivers at risk. Build automation where possible.
• Analytics and performance - you will be responsible for setting up and monitoring relevant KPIs to track the performance of reactivation initiatives to identify bottlenecks and implement targeted solutions to anticipate and/or address them.
• Collecting field information to support decision making and process improvement by actively engaging with PHV drivers.
• Provide support on daily operations for various initiatives aiming to foster driver engagement with the platform, including (but not restricted to) weekly performance reporting and continuous process improvement to ensure business scalability.
• Partner management - you will manage outsourced vendors (human or AI-driven) to conduct reactivation outreach and pitch campaigns. You will set targets, monitor quality, optimize their performance and be accountable for the above.

About you

• You have 2-5 years of experience in an analytical or operations position in Startups, Strategy Consulting or other relevant organisations.
• You must be fluent in French and English, with strong written and verbal communication skills.
• Self-starter: You are comfortable operating in ambiguous, fast-changing environments that require a test-and-learn approach and building from scratch, and you demonstrate a strong bias for action.
• Excellent analytical and problem-solving skills (Excel / Google Sheets required).
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Hands-on: you are not afraid to roll up your sleeves and act fast to implement initiatives.
• Comfortable in a fast-paced, ambiguous environment and eager to learn.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.