Operations & Project Management – COO's Office

Overall Purpose of the Job

Support Amundi (UK)'s COO in a role that blends project management with operational oversight and strategic support. Embedded within the Operations function and reporting directly to the COO, the role holder will interact with senior executives and key stakeholders both internally across the Amundi group and externally. They will play a central role in ensuring the smooth running of operations, the timely resolution of incidents, and the delivery of key projects and governance obligations.

Main Tasks and Accountabilities

Project & Portfolio Management

• Create and maintain the local projects and initiatives portfolio, tracking progress across key workstreams including the CCI Project, Follow the Sun.
• Support the coordination and follow-up of Operational Resilience and Regulatory topics, ensuring timely escalation and accurate reporting (e.g. Consumer Duty Board report or the entity report on Task Force on Climate-related Financial Disclosures).

Outsourcing

• Maintain the Outsourcing Register and support related due diligence work in line with regulatory expectations.
• Provide secretariat and analytical support to the Operations and Outsourcing Committee.

Audit & Controls

• Lead coordination for the ISAE3402 annual report and internal due diligence processes, ensuring timely information collection and compliance management.
• Assist in the coordination of external and internal audit processes, acting as a point of contact for information requests and tracking remediation actions.

Ad Hoc Support

• Respond to ad hoc requests from the COO and CEO and senior stakeholders, providing timely analysis and well-structured outputs.

Reporting & Governance

• Produce dashboards, monthly reports, and presentations for various committees including the Operations and Outsourcing Committee, ExCo, and Board.
• Support Committee Governance activities, including drafting and maintaining Terms of Reference and preparing ExCo and Board materials.
• Follow up and analyse expense budgets, flagging variances and supporting financial oversight.

Operational Incidents & Controls

• Act as the first point of oversight for operational incidents, ensuring all incidents are identified, logged, and tracked in a timely and consistent manner liaising with Middle Office, Operations teams, and other relevant functions to ensure incidents are resolved and lessons learned are captured.
• Monitor the end-to-end lifecycle of incidents from identification through to resolution, escalating where necessary to the COO or relevant stakeholders.
• Ensure error notes and commercial gestures are processed accurately and within agreed timelines, maintaining a clear audit trail.
• Produce regular incident reporting and trend analysis to support management oversight and continuous improvement.