Operations Manager (Services / B2B)

We are seeking a commercially driven and results-oriented Operations Manager – Learning Services to lead and grow our local business operations. This is a key leadership role with full accountability for profit & loss (P&L), scope management, and operational performance.

You will be responsible for ensuring that all projects and services are delivered within agreed scope, budget, and quality standards, while driving sustainable growth through strong client relationships and new business development.

Key Responsibilities

• Take full ownership of the local business unit’s financial performance, including revenue growth, cost control, and profitability
• Develop and execute financial and operational plans aligned with business targets
• Monitor project financials, proactively managing risks and opportunities to protect margins

Scope & Delivery Management

• Ensure all services and projects are delivered within defined scope, timelines, budget, and quality standards
• Manage scope changes effectively, ensuring proper governance and commercial alignment
• Implement strong operational controls to maintain consistency and performance across all activities

Operational Leadership

• Lead, motivate, and develop the local team, subcontractors, and partners
• Drive a high-performance culture focused on accountability, continuous improvement, and customer satisfaction
• Align resources with business priorities and operational demand

Client & Business Development

• Act as the primary point of contact for key clients, building long-term, trusted relationships
• Identify and pursue growth opportunities to expand the customer base and increase revenue
• Ensure high levels of customer satisfaction and service excellence

Cross-Functional Collaboration

• Work closely with central teams (Finance, Contracts, Development) to ensure alignment and compliance
• Act as the interface between local operations and wider business functions
• Ensure adherence to company processes, policies, and contractual obligations

What We’re Looking For

Experience

• 8–12+ years of experience in operations, project delivery, or service management
• 3–5+ years in a leadership role managing teams and subcontractors
• Proven experience with full P&L responsibility, including revenue growth and margin improvement
• Strong background in scope and contract management, including commercial negotiations
• Experience in client-facing roles with exposure to business development
• Comfortable working in matrix organizations and collaborating with central functions
• Strong commercial acumen and business mindset
• Expertise in scope control, contract management, and project execution
• Excellent leadership and people management skills
• Strong stakeholder management and communication abilities
• Strategic thinker with the ability to balance operational delivery and growth

Languages

• Native-level French is required
• Business-level English is required
• Additional languages are a plus

Compensation & Work Arrangement

• Competitive salary in the range of €60,000 – €70,000 gross per year
• Hybrid working model
• Immediate start following completion of the selection process

Why Join Us?

• Opportunity to own and drive a local business unit with real P&L responsibility
• High level of autonomy and impact within a growing organization
• Collaborative environment with strong central support functions