Operations Manager - Permanent Contract

The company

Aria is a leading payment infrastructure platform designed for B2B software applications, enabling seamless integration of invoice payment features into their products. Our solution is integrated with the most popular transactional tools and marketplaces, facilitating daily transactions between buyers and suppliers. Our primary mission is to accelerate invoice payments by enhancing the payment experience and, in most cases, providing upfront funding.

The role

As Operations Manager, you will lead Aria's Finance Operations team of 6 (currently 2 debt collection agents and 4 FinOps agents), owning the operational integrity of the full loan lifecycle, from origination through repayment and, where needed, insurance recovery.

This role reports directly to the Finance Director, who in turn reports to the CFO.

This is not a caretaker role. We need a manager who treats the team's workflows as a product to be continuously redesigned, not a process to be merely supervised. You will be measured as much on how much manual work you remove from the team through automation and AI as on day-to-day operational performance.

Why this role matters ? Today, this team's processes are largely manual and reactive. We need someone who will proactively rebuild them, using AI and automation as a first resort, not something they wait on product or engineering to deliver.