Operations Manager - ITIL / Security / Hybrid Infrastructure - EU Agency

NTT DATA is looking for an Operations Manager for an EU agency in Strasbourg. This position can be performed onsite or in a hybrid working mode.

Position Overview

The Operations Manager is a senior operational leadership role responsible for overseeing and continuously improving daily IT service operations across a complex, multi-platform environment, ensuring service excellence, security, and compliance. This position requires EU citizenship for at least 10 years and fluency in English .

Responsibilities

• Operational services across: Servers (Linux, Windows), Middleware (WebLogic, Tomcat), Databases (Oracle, PostgreSQL, DB2), Virtualization (VMware, Hyper-V), Storage & Backups, Cloud/Hybrid platforms.
• Ensure alignment with ITIL v4 and NIST CSF frameworks across all operational processes.
• Drive system lifecycle management: patching, upgrades, and vulnerability remediation.
• Oversee Incident, Problem, Change and Request Management through tools like ServiceNow or equivalent.
• Deliver performance and SLA/KPI reporting to client stakeholders and internal governance.
• Lead root cause analysis (RCA) for major incidents and systemic issues.
• Propose solutions related to observability and monitoring solutions (e.g., Dynatrace, AppDynamics, Splunk).
• Manage workforce planning: shift coverage, on-call, task assignment, and performance monitoring.
• Represent operations in project planning, readiness, and rollout phases (build-to-run).
• Lead service improvement plans (SIPs) using Lean, Agile or DevOps principles.
• Maintain strong relationships with vendor support partners (Oracle, IBM, VMware, hardware OEMs).
• Ensure security posture is maintained in daily operations (patching, endpoint hardening, configuration compliance).

Your profile

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• You have the ITIL v4 Foundation certificate.
• Lean Six Sigma Green/Black Belt, ISO 27001/20000, or PMP/Prince2 certifications are considered strong assets.
• You are fluent English (C1 level minimum). French or another EU languages are an advantage.
• You must be eligible for EU Security Clearance (at least 10 years of EU nationality is required).

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. NTT DATA has been awarded Top Employer 2024 regional certification in Asia Pacific, Europe, Latin America, and North America including 29 countries. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com.