Operations Manager

Overview

• Ensure client satisfaction by managing operational follow-up, resolving technical issues and leading regular status meetings
• Collaborate closely with multiple sales representatives to drive projects, ensuring delivery quality and financial profitability
• Contribute to the development and evolution of the activities under your responsibility
• Complete monthly project closures in coordination with internal stakeholders
• Provide occasional technical expertise to support operational teams
• Participate in business development within your scope, particularly for renewals or by responding to tenders from existing or prospective clients
• Provide operational supervision of staff working on your projects (technical management, work organization, onboarding of new hires, management of absences and leave)
• Structure and organize work through daily coordination, onboarding of new team members, management of absences and leave, and coordination with Team Leaders and focal points
• Secure resources by participating in talent development and retention through annual performance reviews and objective setting
• Contribute to recruitment activities to reinforce staffing
• Implement training initiatives and skills development

Requirements

• Master\'s degree (Bac+5) in mechanical engineering, quality assurance or production
• At least 8 years of experience, ideally gained within the local industrial sector
• Strong understanding of business management and margin control
• Recognized manager with leadership, the ability to unite teams and a strong customer service orientation
• Effective communication in English, both written and spoken
• Rigour, autonomy, organization, dynamism and adaptability characterize your working style
• Your technical expertise, combined with managerial skills, make you a key contributor to project success and client satisfaction.

ATS Optimization Keywords

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Hard Skills

• mechanical engineering
• quality assurance
• production
• business management
• margin control

Soft Skills

• leadership
• team unification
• customer service orientation
• effective communication
• organization
• dynamism
• adaptability
• rigour
• autonomy

Certifications & Qualifications

• Master\'s degree