Operations Manager

Job Description

Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel.

This is a hands‑on leadership role suited to someone who thrives in a fast‑paced, high‑volume environment and is passionate about people, service excellence and driving results.

What You’ll Be Responsible For

• Leading the day‑to‑day operation of the hotel and acting as Deputy to the General Manager
• Driving exceptional guest satisfaction and maintaining the highest brand standards
• Managing and developing Heads of Department to build high‑performing, engaged teams
• Supporting revenue growth through operational excellence, sales initiatives and strategic planning
• Overseeing payroll, labour costs, budgets, stock control and financial performance
• Ensuring full compliance with Accor standards, audit requirements, Health & Safety and company procedures
• Collaborating closely with Sales & Marketing to maximise occupancy, events and business opportunities
• Completing Senior Duty Management shifts and responding effectively to operational challenges

About You

• Previous senior hotel operations management experience within a busy hotel environment
• Strong knowledge of Rooms, F&B and overall hotel operations
• Commercially aware with experience managing budgets, payroll and KPIs
• A confident leader who inspires, coaches and develops teams
• Passionate about delivering memorable guest experiences
• Flexible, proactive and highly organised with excellent communication skills
• Experience within an upscale or lifestyle hotel brand is advantageous
• Organisation and time management skills
• Strong leadership qualities
• Strong communication skills both written and verbal
• Administration and problem solving skills
• Ability to work to deadlines
• Customer focused
• Attention to detail
• Creative
• Driven towards maximising sales and meeting departmental budgets
• Use of OPERA Cloud and Delphi system is preferable

Benefits

• Two complimentary Bonus Breaks – benefit from a free one or two‑day break in another Accor property in the UK each year
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Free meals on duty and access to hotel Gym
• Company pension
• Up to 33 days of annual leave per annum
• 10% Annual Bonus

Additional Information

• Bonus Breaks : Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
• Pension Scheme : Secure your future with our contributory pension plan
• Employee Benefit Card : Take advantage of discounted rates at Accor Hotels worldwide
• Complimentary Meals : Free meals provided whilst on duty
• Wellness Perks : Free access to the hotel gym
• Employee Assistance Programme : Confidential support available 24/7
• Annual Leave : Up to 33 days of annual leave per year (including public holidays)

Salary: £69,000 per annum plus 10% Bonus

The successful candidate must already have eligibility to work in the UK.