Operations Intern - BlaBlaCar Daily

About Bla

Bla

Car Bla

Bla

Car is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.\n\n

About Bla

Bla

Car Daily

We’re looking for people to join our journey on Bla

Bla

Car Daily.

We are an independent business unit growing fast following the acquisition of Klaxit in March 2023. We are about 100 people working together to build the best commute carpooling solution. We are actively developing and testing the product in France, Belgium and Switzerland with thousands of daily carpoolers.

Your Mission

We are looking for an Operations Intern to join our team to help streamline and harmonize processes across our B2B and B2G business units. Your mission is to support our clients in the implementation of our solution, ensure the growth of carpooling journeys, and maintain the sustainability of Bla

Bla

Car Daily as a transport solution.

You will be reporting to Marie Vanhille (Operations Manager) and working under the direction of Thibault Gesland (Director of Synergie). You will be part of a collaborative environment focused on operational excellence.

Your Responsibilities

B2B Support

Manage customer relations by addressing around 100 emails monthly regarding non-contractual subjects

Ensure consistency in service levels between B2B and B2G business units.

Listen to client needs and help them interpret operational reports.

Salesforce & Territory Management

Maintain the database within Salesforce.

Redirect clients to the relevant local authority territory pages.

Identify and inf