Operations Director || OTT, IP, Broadcast

Please note: This role will initially be offered as an 18-month contract, with the intention for it to become a permanent position at the end of the term.

About the Role:

A newly created senior leadership position designed to strengthen on-site operational oversight within the French business. This role provides visible, day-to-day leadership, acting as the senior escalation point for French-speaking customers and owning major incidents. Reporting directly into the Group, the position will unify merged operational teams, implement meaningful KPIs, and drive operational transformation across people, process and performance.

The Company:

A major player in media technology and content delivery, with global operations and a future-facing service model. This company is at the heart of media transformations, enabling clients to evolve and scale in a changing broadcast and streaming landscape.

• Genuine autonomy to shape and lead French operations with senior-level authority and visibility.
• Direct exposure to executive leadership and influence across engineering, sales and network teams.
• Opportunity to drive meaningful operational change during a period of transformation and investment.
• Work with major telecom and national broadcast customers in complex, high-impact environments.
• Ability to leave a lasting operational and cultural footprint within a modernising organisation.

Core Requirements:

• Senior-level service management experience working with complex, high-stakes customers such as telecom operators or national broadcasters.
• Proven experience managing high-volume, mission-critical services at scale, including environments with hundreds to thousands of live services.
• Background within telecoms, broadcast, or media infrastructure environments.

Key Words:

Operations Leadership | Service Management | Telecoms | Broadcast | Media Infrastructure | Incident Management | Major Incidents | Operational Transformation | KPI Development | OTT | IP Services | Cloud Distribution | Customer Escalation | Mission-Critical Services