Operations Director – Market & Production Operations F/M

Lead the operating model connecting Nissan European markets, agencies and production partners, turning complex business needs into consistent, scalable and high-quality delivery.

Mission

The Operations Director is a senior leadership role within the Nissan United Europe, responsible for ensuring the effective workflow between local markets, local agencies, the central agency and the European localization factory.

As the operational lead for this ecosystem, the Operations Director establishes effective ways of working, manages priorities and capacity, resolves issues and drives continuous improvement to ensure a consistent and efficient service to local markets.

The position combines senior stakeholder management, operational governance, production oversight and continuous improvement , with a strong focus on quality, delivery, efficiency and cost.

Key Responsibilities

Market & Stakeholder Management : s serve as the senior operational point of contact across Nissan United stakeholders, translating market needs into clear production requirements and ensuring alignment on priorities, responsibilities, and timelines. Proactively manage issues and escalations to support effective delivery.

Operating Model & Governance : Continuously improve the operating model and ways of working across all stakeholders, ensuring consistent processes while accommodating local market needs. Establish KPIs and SLAs to monitor operational efficiency and market satisfaction.

Factory & Production Coordination : Oversee localization and adaptation projects, ensuring clear priorities, efficient production, and delivery in line with agreed timelines, quality standards, and budgets. Work with factory leadership to anticipate constraints and resolve critical production issues.

Quality & Localization : Ensure local adaptations balance Nissan’s global brand and campaign intent with market relevance, while maintaining quality and compliance. Identify recurring issues and bottlenecks and ensure structural solutions are implemented.

Performance & Continuous Improvement : Lead operational performance and continuous improvement across markets and stakeholders, using data, feedback, technology, automation, and AI to simplify workflows, improve efficiency, and accelerate time-to-market. Influence stakeholder alignment, drive the adoption of new ways of working, and foster a collaborative, solution-oriented culture.

Key Skills

• Strong senior stakeholder and relationship management skills.
• Proven operations and production management experience in an complex and international multi-market environment.
• Strong project, workflow, priority and capacity management skills.
• Good understanding of content production, localization and adaptation processes , across audiovisual, digital and print.
• Understanding of budgets, SLAs and operational KPIs .
• Ability to operate effectively in a matrix organization and influence without direct authority .

Required Profile

• Master’s degree (Bac+5 equivalent) in Communications, Marketing, Business, Project Management, Production or a related field.
• Experience working across global and local markets , with multiple agencies and stakeholders.
• Experience managing complex workflows and localization or adaptation processes at scale.
• Experience in the automotive sector or with a global brand is a strong advantage.
• Strong business acumen, with the ability to balance client needs, market requirements and production realities.
• Fluent English; additional languages are an advantage.