Operations Coordinator

• Run insurance or health service processes, including invoicing and claims treatment
• Follow up and monitor day-to-day operations
• Flag operational risks and opportunities
• Grow and manage provider networks
• Support internal teams through live assistance and documentation
• Define and own monitoring schemes for volumes, efficiency, and SLAs
• Identify risks and improvement areas internally and with service providers
• Supervise partnerships, participate in negotiations, and maintain daily communication for business continuity
• Perform operational quality controls and identify training needs
• Escalate feedback, help prioritize, and support process and service initiatives
• Implement continuous process improvements, including automation, external communication enhancements, and audits
• Collaborate with Product and other teams to automate processes
• Work within an Operations Runner pool and potentially rotate across scopes such as therapy, claims, fraud, or customer setup

Requirements

• Experience/background in operating processes and services, support functions, customer-facing commercial roles, communications, or event coordination
• Analytics skills to dive into data
• Strong organisation, follow-up, and attention to detail
• Strong written and verbal communication in English and French or Dutch
• Ability to work and learn independently in a fast-paced environment
• Flexibility and adaptability to variable situations
• Insurance or healthcare industry experience is an advantage
• Must be authorized to work in France, Spain, or Belgium for any employer
• Visa sponsorship is not provided for this role

Core Competencies

Demonstrates expertise in managing operational processes within the insurance or healthcare sectors, focusing on efficiency, risk management, and continuous improvement. Proficient in analytics and communication, with the ability to support internal teams and maintain provider networks effectively.

Highest-signal resume keywords

• Operational Process Management
• Analytics Skills
• Bilingual Communication (English and French or Dutch)
• Insurance or Healthcare Industry Experience
• Continuous Process Improvement

ATS Optimization Keywords

Hard Skills

• Invoicing
• Claims Treatment
• Operational Quality Control
• Data Analysis
• Process Automation
• Monitoring Schemes
• Risk Identification
• Negotiation
• Documentation
• Training Needs Assessment

Soft Skills

• Strong Organisation
• Attention to Detail
• Flexibility
• Adaptability
• Independent Learning

Industry Keywords

• Insurance
• Healthcare
• Provider Networks
• Operational Risks
• Service Initiatives
• Customer-Facing Roles
• Business Continuity
• SLA Management
• Process Improvement
• Commercial Roles