Operations Coordinator

Operations Coordinator

Based in France, Belgium or Spain.

Responsibilities

• Run insurance or health services processes.
• Ensure day‑to‑day follow‑up and monitoring of operations.
• Flag risks and opportunities.
• Operate processes such as invoicing, claims treatment, provider network management, and internal team support.
• Contribute to the definition and ownership of monitoring schemes to track volumes, efficiency, SLAs, and identify risks and improvement areas.
• Supervise partnerships (e.g., teleconsultation, claim operators) and participate in negotiation rounds.
• Perform controls to verify correct decisions and identify training needs.
• Escalate feedback, help prioritise initiatives, and support efforts to make processes and services more delightful and efficient.
• Implement continuous improvements (automation, process redesign, external communication enhancements, auditing of processes).

Qualifications & Experience

• Targeted for A2‑B level roles.
• Background in operations, process design, or support functions, especially in scaling organisations or industrial/logistics sectors.
• Customer‑facing commercial experience (account management, customer success, communications).
• Event coordination experience.
• Demonstrated ability to work independently in a fast‑paced environment.

Skills

• Passionate about delivering and optimising top‑notch operations; comfortable working with technical processes.
• Strong problem‑solving mindset and willingness to challenge assumptions to improve member and customer satisfaction.
• Analytical skills to dive into data for decision making.
• Highly organised with exceptional follow‑up and attention to detail.
• Strong written and verbal communication skills in English, French, or Dutch.
• Adaptable and flexible in variable situations.
• Previous experience in insurance or healthcare sectors is a plus.

Benefits

• Competitive salary and generous equity package for permanent contracts.
• Flexible office options: HQ space, co‑working hubs, or full‑remote arrangement with home‑office equipment sponsorship.
• Latest technology equipment (e.g., MacBook Pro, keyboard, laptop stand, monitor, noise‑canceling headphones).
• Flexible vacation policy and working hours.
• Extensive health insurance: 100% coverage for staff and children, partner coverage varies by country (permanent contracts only).
• Country‑specific commuter benefits.
• Learning and training opportunities, with budget for conferences and external events.
• Coaching programme for personal growth.
• Extended parental leave for new parents (permanent contracts only).

Visas are not sponsored for the Operations Coordinator role.