Operations & Application Support Engineer - freelance

Senior Operations & Application Support Engineer - freelance

Job Description

So, what are the main responsibilities of a Senior Operations & Application Support Engineer in Netcompany?

As a Senior Operations & Application Support Engineer , you will:

• Lead the resolution of major incidents and complex production issues, ensuring effective stakeholder communication and timely service restoration.
• Conduct and lead root cause analyses, post-incident reviews, and implementation of corrective and preventive actions.
• Define and continuously improve monitoring, observability, and operational support strategies to enhance service reliability.
• Drive proactive maintenance, operational optimization, capacity planning, and performance improvement initiatives.
• Validate deployment, testing, and rollback strategies in collaboration with DevSecOps, Architecture, and Database Administration teams.
• Prepare operational reports, trend analyses, capacity assessments, and service improvement recommendations.
• Lead automation and operational efficiency initiatives through scripting, tooling, and process optimization.
• Provide technical leadership, mentoring, and guidance to support teams while fostering operational excellence.

Qualifications

What would make you a fit for the role:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; a Master’s degree is an advantage.
• Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operations or support role.
• Deep knowledge of ITIL processes, including Incident, Problem, Change, Release, Event, and Capacity Management.
• Extensive experience with Linux/Unix environments, containerized and cloud-native platforms, and CI/CD ecosystems.
• Strong expertise in observability, logging, performance monitoring, and operational analytics tools.
• Proven experience supporting middleware and integration technologies, including API management, messaging, event streaming, identity management, and web platforms.
• Demonstrated ability to lead complex incident management, capacity planning, operational risk assessment, and service improvement programs.
• Excellent communication skills in English, French is an advantage.
• Professional certifications such as ITIL Intermediate/Managing Professional, advanced Linux, cloud platform, Kubernetes, or equivalent certifications are highly desirable.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.