Operations & Application Support Engineer

Operations & Application Support Engineer

Work Model: Onsite - 5 days a week

Contract Duration: 12 months + possible extensions

Language: Fluent English (French is an advantage)

Position Overview

We are seeking an Operations & Application Support Engineer to ensure the stability, availability, performance, and security of production environments.

The successful candidate will provide Level 2 application support, monitor production systems, support deployments, and collaborate with infrastructure and development teams to maintain high service availability.

Required Experience & Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Minimum 3 years' experience in IT Operations, Application Support, or Systems Support.
• At least 2 years of Level 2 (L2) Application Support experience.
• Strong understanding of ITIL Service Management processes.
• Experience supporting enterprise production environments.

Technical Skills

• L2 Application Support
• ITIL
• Monitoring & Observability
• CI/CD
• APIs & Middleware
• Identity & Access Management (IAM)
• Automation & Configuration Management
• Web Technologies

Key Responsibilities

• Provide Level 2 (L2) operational and application support for production systems.
• Investigate and resolve incidents, service requests, and technical issues within agreed SLAs.
• Monitor applications and infrastructure using observability and monitoring tools.
• Perform corrective, preventive, adaptive, and maintenance activities.
• Support change, release, deployment, and rollback activities.
• Maintain operational documentation, runbooks, and knowledge articles.
• Collaborate with DevSecOps, Database Administrators, Architects, and Infrastructure teams.
• Support APIs, middleware, messaging systems, identity management, web infrastructure, and content management platforms.
• Participate in an on-call support rota (approximately 40%).

Role Summary

This role is ideal for an experienced Operations & Application Support Engineer with strong Linux administration, L2 support, ITIL, monitoring, and production operations experience. The position focuses on maintaining critical production services, supporting deployments, resolving incidents, and ensuring operational excellence within a large enterprise environment.