Operational Resilience Officer

Are you passionate about ensuring Operational Resilience in a dynamic and challenging environment? Join our team as a Operational Resilience Officer and play a crucial role in upholding our organization’s resilience framework. Build a resilient future! Champion operational and cyber resilience, safeguarding critical systems and ensuring seamless business continuity. Drive impact in a dynamic, tech‑led global environment.

About the job

As a Operational Resilience Officer, your role will involve supporting the implementation and enhancement of the company’s Operational Resilience framework, contributing to the management of the Crisis Management/Incident Management, Business Continuity Management, IT Resilience and IT Service Continuity Management processes, organizing controls, guidance and reporting, facilitating the execution of the exercises on all dimension of Operational Resilience, participating to Group Operational Resilience initiatives and working groups, as well as supporting the Crisis Leaders, coordinators and Crisis Management Team in case of crisis. You will be specifically in charge of activities related to Cyber Resilience and the maintenance in operational conditions of the solutions put in place to deal with cybersecurity‑related crises.

Main missions

Your responsibilities include:

Operational Resilience Framework

• Contribute to ensure a consistent framework is in place to systematically identify, measure, mitigate, report, monitor and manage the most significant risks including Cybersecurity risks.
• Implement and strengthen Operational Resilience strategies.
• Support the Global Technology Resilience Team in developing, revising and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions.
• Maintain in operational conditions the Global Business Continuity, Disaster Recovery and Cyber Recovery Plans to be ready to be activated in case of crisis.
• Actively participate in group initiatives and strategic programs linked to Operational Resilience.

Crisis Management / Incident Management

• Contribute to the execution of the Crisis Management Process.
• Organise tests and support the Incident Management team during those tests according to the yearly plan and crisis risk scenarios.
• Ensure agreed‑upon processes and plans are followed in case of Crisis activation, with specific focus on supporting Cyber Crisis, Incidents and threats.

Business Continuity (BC) Management

• Contribute to the tests and exercises to ensure that the responses are well maintained and operational.
• Support Business Impact Alignment with IT Service Continuity and cyber responses.

IT Service Continuity Management

• Ensure the follow‑up of the responsiveness of the critical IT systems by consolidating information on implementation of solutions, plans, tests, planning, level of maturity, ownerships, etc.
• Follow up remediation actions identified in transversal controls and during the execution of the tests and ensure they are resolved.
• Serve as the main point of contact for Cyber Resilience activities execution in the Global Technology Resilience Team.

Expected skills & experience

Experience

• About 2‑4 years of experience in a similar role.
• General understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management.
• General understanding of Group Operational Resilience processes and tools required to undertake the role.
• Experience and knowledge of Cyber Defense mechanisms.
• Experience and knowledge of IT Operations and IT Continuity Service Management.
• General understanding of a product‑based organization.

Technical skills

• IT Operations.
• Risk Management frameworks.
• Business Impact Analysis.
• Disaster Recovery solutions and plans.
• Incident response procedures.
• Training skills.
• Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing.
• ITIL, ISO 22301.
• ServiceNow.

Soft skills / transversal skills

• Strong communication.
• Stakeholder management.
• Problem‑solving.
• Ability to remain calm and focused under pressure.
• Proactive and collaborative approach.
• Ability to adapt to evolving challenges and organizational needs.
• Fluent in English, French language is a plus.

Where will you be in the organization?

The division

Group Technology Operations (GTO) aims at designing, developing and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business‑driven priorities.

The department / team

You will join the Global Service Operations Department, within Group Technology Operations (GTO) Division.

Our main missions

• Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally.
• Supporting the Market by fronting the Entity operationally to ensure QoS, offering a centralized view for all global services provided by AXA GO Products.
• Operating standardized, globalized key platforms & transversal services while leveraging automation and self‑service capabilities.
• Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization’s operation.
• Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management.
• Facilitating Technology Resilience Services for the Entities and AXA GO, securing Business Continuity in case of Disaster or Crisis Scenarios.
• Leading the IT Operations standards definition, implementation and governance and ensures adherence to these standards including external vendors.
• Delivering and operating AXA’s Datacenters.

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About the entity

AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State‑of‑the‑art Data Technology to drive customer experience.
• State‑of‑the‑art Procurement & Sourcing to drive efficiency and better manage risks.
• High‑Performing Global Team for stronger partnerships with AXA entities.

About AXA

As a world‑leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.