Operational Onboarding Manager - France

Onboarding Manager – Responsibilities

You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated specialist during the critical onboarding phase.

Your role requires a strong ability to quickly build trusted relationships with key stakeholders, proactively identifying and resolving potential challenges before they arise. Pushing relevant changes internally will also be key.

The ideal candidate will demonstrate exceptional communication and change management skills, with a proven track record of training and supporting key accounts through digital transformation initiatives. This position plays a vital role in Alan's growth strategy.

Onboarding Administration

Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner. You will lead comprehensive onboarding workshops and provide hands‑on training for HR and Payroll administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup.

Process Improvement

All Operational Onboarding Manager work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods. You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre‑Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively.

You Will Thrive If You

• Have a genuine passion for helping others and find joy in solving member challenges
• Master French and English at a full working proficiency level (written and spoken)
• Navigate technology with confidence and embrace digital tools
• Feel at ease connecting with members across all channels – email, visio call, and phone calls
• Bring natural empathy and a calm presence to every interaction
• Love taking initiative and turning ideas into action
• Thrive in collaborative environments where you can both learn and share knowledge
• Bonus: Already understand the French healthcare system (but don't worry if you don't – we're great teachers!)

Profile & Competencies

Soft Skills

• Demonstrate strong ownership and autonomy on their missions
• Demonstrate growth mindset, challenges positively, learn fast
• Demonstrate strong client‑facing posture and communicate effectively both internally and with admins. At ease to train small group of several people/go onsite to meet our members
• Able to embrace change, have collaborative mindset
• Good listening skills, empathy and pedagogic skills.
• At ease with complex conversation involving multiple teams.

Hard Skills

• Excellent French writing skills.
• Excellent problem‑solving skills: able to structure a problem, identify relevant solutions
• Good and structured written & oral communication skills in both French and English.
• Great organization skills / Time management skills: is comfortable facing several competing priorities autonomously

Experience

• Customer‑Facing Experience: Previous experience in BtoB customer‑facing roles, such as Customer Success, teaching, or communication.
• Autonomous, driven, can organize themselves well (comfortable in our fast‑paced environment), missionary
• At ease with complex / new topics (experience in complex environments, strong studies…)

How We Work

• Location: You must be legally eligible to work from France.
• Remote work: We offer remote work flexibility, but we value in‑person collaboration

Important Note

We hire people, not roles. If you're excited but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

Benefits

Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high‑quality time with co‑workers. A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.