Operational Excellence Business Analyst

Job Description

The Operational Excellence Business Analyst is responsible for reviewing, analyzing, and evaluating the needs of business partners and translating those needs into business requirements through elicitation and documentation. The resulting business requirements documentation is used as a basis for functional requirements and vendor RFP/RFIs. Solutions often include a systems development component but may also consist of process improvement or organizational change. This role is a key facilitator within the organization, active as a bridge between the business sponsor, stakeholders, and information technology. The Operational Excellence Business Analyst is typically assigned to multiple small to moderate complexity projects.

Job Summary

Essential Job Functions

• Requirements Elicitation - Discover business requirements through communication with business partners and technology stakeholders. Facilitate elicitation sessions and conduct individual interviews to ensure comprehensive capture of business requirements. Document and maintain detailed business requirements. Facilitate joint application design (JAD) sessions, analyze current and future processes, create process maps, conduct gap analysis, write business rules, identify non-functional requirements, create mock-ups, write user stories and maps, and develop journey maps as assigned. Partner with business, consultants, vendors and/or internal technology teams to define short and long-term solution needs, including success metrics, objectives, cost, and development estimates and build or buy decisions.
• Requirements Planning and Management - Plan and closely manage requirements for project in accordance with Bread Financial standards. Support development and testing processes by answering any questions related to requirements and maintain requirements traceability documentation. Participate in user acceptance testing (UAT), as required. Identify key roles and stakeholders and determine strategy for division of requirements work. Inform project team, vendors, sponsors, and other stakeholders of the content, meaning, and status of requirements. Understand and adhere to the established documentation quality standards while following the business analysis lifecycle processes and templates/tools.
• Communication and Relationship Management - Interact diplomatically with all levels of the organization, external partners, and clients to both elicit requirements and provide requirements status. Foster and coordinate communication across projects. Collaborate with Systems Analyst to ensure smooth transition from business to functional requirements. Work with technology partners to ensure functional requirements and solution/technical designs are captured in the traceability matrix and meet the business needs. Ensure projects meet the needs of the end users and that quality and resource commitments are met as the final project is delivered.
• Process Improvement - Participate in process improvement projects and re-engineering efforts by documenting and analyzing business processes and working with business teams to identify gaps. Use available information to solve business problems considering changes to people, process, and technology.

Reports to

Discovery Lead, Operational Excellence or Director, Operational Excellence

Direct Reports

None

Working Conditions/Physical Requirements

• Hybrid role, work in corporate office as required. In-office requirements are subject to change based on business needs.
• This position is currently available to candidates that reside within 60 miles of Columbus, OH.
• Normal office environment, some travel may be required.

Minimum Qualifications

• High School Diploma or GED.
• 3+ years of experience working as a Business Analyst, Business Systems Analyst or Project Manager.
• Experience in the retail financial services or the information technology fields having Waterfall or Agile methodology background.

Preferred Qualifications

• Bachelor’s degree in business analysis, business administration, project management or related field of study.
• 4+ years of experience working in business analysis or product analysis in financial services, credit card or other highly regulated industry.

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Starting Range

$69,900.00 - $126,600.00

Full Salary Range For Position

• California: $80,400.00 - $158,300.00
• Colorado: $69,900.00 - $133,000.00
• New York: $76,900.00 - $158,300.00
• Washington: $73,400.00 - $145,600.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6