Onboarding Project Manager

Onboarding Project Manager

Mapal Group is looking for an Onboarding Project Manager to join our GTM-CS Onboarding team.

Preferred location: Paris, but we are also open to strong candidates based in Spain or working remotely.

Languages required: French speaker with strong English skills; Spanish is a plus.

Responsibilities

• Lead the end-to-end delivery of B2C software implementation projects, ensuring alignment with scope, timelines, and quality standards.
• Coordinate cross-functional internal teams and third‑party stakeholders to ensure seamless project execution.
• Define, develop, and maintain comprehensive project plans to track progress, milestones, dependencies, and deliverables.
• Proactively manage changes to project scope, schedule, and cost, ensuring appropriate governance, documentation, and stakeholder alignment.
• Monitor and report on project performance using relevant tools, metrics, and KPIs, ensuring transparency and informed decision‑making.
• Identify, assess, and mitigate project risks and issues, taking corrective action where required.
• Provide clear, timely status reporting to stakeholders and elevate risks or blockers when necessary.
• Build and maintain strong customer relationships, managing expectations while ensuring alignment with business objectives.
• Drive continuous improvement by applying best practices, lessons learned, and developing leadership capability within project delivery.

Requirements

• Demonstrated experience in project management, preferably within customer‑facing software implementation environments.
• Proven track record delivering customer projects in a global or multi‑regional setting.
• Ability to work independently and collaboratively within cross‑functional teams.
• Ability to manage competing priorities, adapt to changing requirements, and perform effectively in a fast‑paced, high‑growth environment.
• Strong commercial awareness, balancing customer satisfaction while safeguarding business objectives and profitability.
• Strong working knowledge of Microsoft 365 (including Teams, SharePoint, and related collaboration tools).
• Experience with professional services automation (PSA) tools or project management platforms such as Smartsheet, Jira, Asana, etc.
• Business‑level proficiency in multiple languages: French required, English required; Spanish highly desirable.
• Flexibility to adjust working hours when needed to support global stakeholders and project demands.
• Formal project management certification (PRINCE2, PMP) is advantageous.

Skills

• Excellent oral and written communication skills.
• Strong people skills, ability to work well with a diverse multi‑cultural environment.
• Willingness to work flexible hours when required.
• Ability to work independently or as part of a team and to take direction; this is a must.
• Ability to cope with conflicting demands, prioritize, and adapt in a rapid‑growth environment.

Company Values

• One team: We collaborate openly and celebrate success together.
• Commitment: We deliver on promises and exceed expectations.
• Customer obsession: We put our customers at the heart of everything we do.
• Think big: We innovate boldly and approach challenges as opportunities.
• Resilience: We adapt quickly, stay positive, and keep moving forward.
• Ownership: We take responsibility and drive results with pride.

Equal Employment Opportunity

At Mapal, we believe our differences make us stronger. We are proud to offer equal opportunities to everyone—no matter your background, identity, or life experience. What matters most to us is your talent, your passion, and the ideas you bring to our team. We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported. In line with European laws, we also provide reasonable accommodations for applicants and employees with disabilities. If you need assistance during the application or interview process, please let us know.