On-Prem AI Infrastructure Support Engineer

Mistral AI in Paris is seeking a Technical Support Engineer – On-Premise Infrastructure to join our Support team. The role focuses on troubleshooting, incident investigation, and clear customer communication in a B2B environment, handling escalated issues from on‑prem enterprise clients and collaborating with engineering, data, and product teams.

You will report to the Head of Support and play a key role in maintaining customer satisfaction, improving support operations, and contributing to the