Night Audit

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Mandarin Oriental Lutetia, Paris is looking for a Night Audit to join our Front Office team. The Night Audit is in charge of welcoming guests in the hotel.

About the Job

Mandarin Oriental Lutetia is an icon of Parisian elegance located in Saint-Germain-des-Prés. Nestled in a historic palace, the hotel offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments.

Responsibilities

• Deliver bespoke and discreet guest service throughout the night, upholding exceptional standards expected in a luxury palace.
• Manage guest arrivals and departures (check‑in/check‑out) in line with refined procedures.
• Ensure accurate and secure payment handling.
• Provide detailed and tailored information about the hotel’s exclusive amenities and services.
• Embody the values of the Mandarin Oriental Group and consistently meet Forbes Five‑Star standards.
• Cultivate guest loyalty through personalized attention and impeccable service.
• Anticipate guests’ needs and respond swiftly and elegantly to any unexpected situations.

Requirements

• 2 years of experience in a similar position within the upscale hospitality sector.
• Excellent interpersonal skills, active listening, and enthusiasm.
• Fluency in English and French required, with additional third language valued.
• Knowledge of Opera PMS preferred.

Our Commitment to You

• Learning & Development: Craft unique learning and development programmes to support career growth.
• MOstay: Complementary nights and attractive rates on rooms for you and your loved ones.
• Health & Well‑being: A variety of health benefits and wellness programmes globally.

Local Benefits

• 13th month bonus.
• 100% public transport reimbursement.
• €45 Uber credit after the last metro.
• Sustainable mobility package.
• Staff cafeteria.
• 70% coverage of the health insurance premium.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Management & Manufacturing
• Hospitality