Night Ambassador: Concierge & Guest Experience Pro

hotel night ambassador

Application Deadline: 8 April 2026

Department: Hotels

Employment Type: Permanent - Full Time

Location: France, Paris

Reporting To: hotel manager

Compensation: €2,310 / month

Description

What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

Your typical citizenM shift could include:

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Cleaning, preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS), including the daily the night audit;
• Holding the keys to the castle; responsible for operations during the night shifts;
• Taking care of our guests including in emergency situations.

Do you have what we’re looking for?

To be successful at citizenM, you’ll need to have:

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you’ll need to be:

• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
• Fluent in English. Other language abilities are welcome too!

What's in it for you?

Please note that we are only able to consider applicants currently with the right to work in France (we cannot facilitate visas, sponsorship or work permits).

You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.

• Competitive salaries (€2,310.59 gross per month on a full-time basis);
• 35 hours per week for a full-time position (5 shifts);
• 50% of the Navigo pass cost covered;
• Bonus potential of up to 10% monthly, based on your impact on the team, guest satisfaction, and financial performance;
• Flexible schedules;
• Career progression;
• Access to citizenM learning and development programs;
• Full immersion (training) program for new starters;
• Up to 10 free citizenM experience nights for you per year (and discounted rate for friends and family);
• Meal & coffee on us during your shift break;
• Mutual insurance covered (Mutuelle);
• Wellbeing program (EAP);
• citizenM uniform and comfy shoes by On Running;
• Global opportunities - chance to work in other citizenMs around the world;
• Referral program - €1000 bonus if your friend joins us too.

Typical shifts are: our hotel operates 24/7 with a rotating flexible schedule, including:- Overnight: 10:30PM-7:00AM;- Availability to work weekends is required!

Now hiring for Paris locations in La Défense, Opera, and Roissy Charles de Gaulle.

Celebrating diversity:

citizenM is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees and applicants. Therefore we welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, differently abled, neurodiversity, or age.

If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.

We care about your privacy:

Information you choose to submit as part of your citizenM application is subject to our privacy policy which you can access here. In accordance with that policy, should you want any or all of your information removed from our systems, just let us know and we will be happy to delete it.