Networks & Telephony Manager

INGENICO

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world‑class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

About The Role & Team

The Networks & Telephony Manager is responsible for the design, implementation, maintenance, and strategic direction of Ingenico’s worldwide communication infrastructure, including both data networks and voice/telephony systems. This role bridges technical engineering with business strategy to ensure high availability, security, and performance of voice, video, and data services across international sites. Travelling is required between sites in the UK and France, and the manager is committed to attending an Ingenico office location at least three days per week to support effective collaboration, stakeholder engagement, and team success.

What You’ll Do

Solution Design and Architecture

• Set the strategic technical direction and framework for Ingenico’s network services globally including data, voice, WiFi, mobile and cloud connectivity
• Provide strategic plans for network stability and growth in line with changing business requirements
• Develop, implement and review the global strategic converged network architecture to support business growth and plans
• Align regional priorities, local legislation and infrastructure constraints with the global framework to ensure the correct balance of global approach with regional requirements
• Provide final sign off to high‑ and low‑level network designs as required
• Ensure central governance and ways of working processes are implemented to drive consistent technical network design and architecture processes for the global network and telephony services
• Ensure appropriate policies are in place and being adopted for the successful management of the Ingenico network

Planning and Delivery

• Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services to Ingenico
• Provide final sign off to technical change documentation (relating to networking & telephony) provided by third parties where required
• Work with peers to understand IT & S / business requirements, negotiate deliverables and delivery schedules, and ensure proper assignment of resources for the network & telephony projects
• Be responsible for the delivery of the agreed services in a timely and on‑budget manner in accordance with agreed ways of working
• Implement continuous improvements and updated processes and templates into the delivery process
• Commission approved project delivery work with strategic partners, monitor performance and deliverables to contracts, approval and authorisation of completed milestones
• Develop and administer the network related budgets under the guidance of Head of Infrastructure & Operations

Service Delivery

• Be directly accountable for the effective operation and continuous improvement of all managed network service providers contracted to Ingenico
• Define and sign off on network tenders, assess responses and make informed business and technical decisions for new networking & telephony services
• Act as Design Authority on all technical matters affecting voice, data and mobile services for Ingenico external suppliers providing these services
• Ensure effective vendor performance; review performance, address Ingenico issues impacting performance and challenge vendor performance and drive corrective measures when required
• Provide final escalation support on network faults that cannot be resolved through normal support routes

Relationship Management & Ways of Working

• Facilitate business and IT&S alignment through a collaborative, supportive and consultative manner ensuring knowledge and insights can be freely shared
• Build successful stakeholder relationships with other IT&S and business stakeholders, acting as a trusted advisor and delivering solutions that drive improved end‑user experiences and optimize internal processes
• Establish and maintain effective relationships with vendors to create a one team environment for Ingenico Network & telephony and Infrastructure & Operations
• Align to procurement processes and leverage contract management and supplier relationship management capabilities of the function to drive optimal service outcomes from vendors
• Help ensure IT processes, techniques, tools, ways of working, are implemented and managed
• Ensure key resources are engaged in the optimal running of the Ingenico network and the associated management system

Experience

• Proven experience leading technical teams and partnering with business stakeholders to drive project delivery
• Experience managing annual capital (CAPEX) and operating (OPEX) budgets for hardware, software and telecommunications services
• Experience in third‑party vendor service management
• Managed large teams both direct and through third‑party arrangements
• Demonstrated track record of successful delivery oversight for system implementation, upgrades and integrations for large projects and small changes
• Managed a functional unit through a significant change initiative
• Experience of applying governance, risk and compliance requirements related to Business Applications

About Your Skills

• Customer Focus: Builds strong internal and external customer relationships, acts with integrity, and promotes customer advocacy.
• Operational Delivery: Translates strategic priorities into effective operational outcomes while aligning with company values and cross‑functional goals.
• Effective Communication: Influences and engages diverse audiences, simplifying complex topics and fostering open communication.
• Collaboration: Develops productive relationships across teams and stakeholders, leveraging networks to achieve shared objectives.
• Change Leadership: Supports and champions transformation, helping others adapt positively to change.
• Resilience & Execution: Effectively manages competing priorities, delivers results on time, and remains constructive under pressure.
• Continuous Learning: Proactively develops skills and leadership capabilities, seeks feedback, and maintains strong self‑awareness.

Technical Competencies

• Deep knowledge of IP telephony (VoIP, SIP), enterprise networking (Cisco, SD‑WAN), and cloud‑based communication platforms (Teams, Zoom)
• CCNA/CCNP (Networking), CCIE (Voice/Collaboration), or similar industry‑standard certifications are highly preferred

Ingenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by state, federal or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.