Network Support Engineer

Network Support Engineer (Onsite – Le-Trait, France)

We are currently hiring for a Network Support Engineer to join our team in Le-Trait, France.

Contract Type: Self-employed (B2B) no visa support will be provided.

Role Overview

We are seeking an experienced Network Engineer to join our Global Network team based in Le-Trait, France. The successful candidate will be responsible for supporting and maintaining global network infrastructure, with a primary focus on the EMEA region. This role requires a technically capable and collaborative individual who thrives in a global, multi‑site environment and is committed to delivering reliable, high‑performing network services.

Key Responsibilities

• Ensure proper delivery of network services within scope to internal clients across global sites.
• Evaluate new and innovative technologies and network architectures to drive continuous improvement.
• Define and contribute to network design for regional sites.
• Maintain and update network documentation for all sites within scope.
• Manage network changes and projects within regional remit.
• Oversee network device version upgrades and patch management.
• Produce technical documentation, reports, proposals, and user guides as required.
• Provide training and knowledge transfer to team members on network procedures.
• Resolve service desk requests and escalations in a timely manner.
• Manage and troubleshoot Riverbed WAN optimisation appliances where applicable.
• Lead troubleshooting of major network incidents and performance issues.
• Support any additional duties as prescribed by the Eastern Hemisphere Network Manager.

Technical Skills

• Switches, Routers, Wireless LAN infrastructure.
• SD‑WAN technologies (e.g., VMware VeloCloud).
• VOIP and Unified Communications network.
• LAN / WAN technologies.
• Cisco IOS and Nexus switches.
• Switching protocols: EtherChannel, STP, VLANs.
• Routing protocols: BGP, OSPF, EIGRP.
• Cisco Wireless LAN Controllers.
• Network management tools: SolarWinds Orion, Cisco ISE, ThousandEyes, Cisco.
• Cybersecurity technologies: Palo Alto firewalls.
• Load balancing.
• F5, high latency / low bandwidth VSAT connection environments.

Required Qualifications & Experience

• Bachelor's Degree in IT, Computer Science, Engineering, or equivalent work experience.
• Minimum 3 years of hands‑on experience supporting large heterogeneous enterprise network infrastructure.
• Experience working with onshore networks and remote/offshore site installations.
• Strong understanding of ITIL methodology or a structured IT best practice framework.
• Proven ability to systematically troubleshoot operational incidents on complex networks.
• Ability to work within an on‑call rotation.
• Flexible attitude to working hours in a global team environment.
• Excellent communication skills in English (written and verbal).
• Self‑motivated with the ability to manage multiple tasks and projects independently.
• Collaborative team player with a proactive and adaptable approach to new technology.

Nice to Have

• Cisco CCNA certification (or higher).
• Strong problem‑solving skills with a focus on security, standardisation, and rationalisation.
• Familiarity with energy sector business processes and IT environments.
• Experience with ITIL‑aligned service management processes.