Network Engineer

Responsibilities

• Provide back line technical assistant and support to System Integration, Distributor and T2 channel partner.
• Establish the services process system (Services Support, RMA process, etc.) with the covering countries and be responsible for the quality of services deliver in those countries;
• Develop channel partner/system integration/distributor support skill by managing and conducting Post Sales technical training (Certified Training)/workshop regularly；
• Proven experience in channel partner technical training and enablement, with a strong preference for candidates from networking or IT infrastructure vendors
• Close collaborate with 2nd Level (TAC) support team to address partner(s) and end customer support requests;
• Collaborate with R&D team to conduct new product feature and POC tests, help to release to the global market.

Requirements

• To have 3 Years technical experience on sales support, maintain of enterprise network products (any of) main stream vendors and working in system integration or value-add distributor;
• Strong responsibility and ability to integrated resource;
• Able to speak and write English and French proficiency；
• Technical skills in Switching, Routing, Wireless LAN, and Network Orchestration/Integration is mandatory, additional experience in campus networks are added advantages;
• Certified professional with (any of): CCNP/CCIE, ASE/Master ASE, Aruba Certified Mobility Professional, HCNP/HCIE, JNCIP/JNCIE;
• Have good interpersonal skill and able to communicate in all level.