Mobile Telecommunications Technician

• Oversee the operational management service for the mobile fleet, including devices and mobile lines
• Monitor the service provider’s activities, including incidents, SLA compliance, and recurring issues, through various governance committees
• Advise clients on invoice analysis and optimization, as well as device and service obsolescence
• Develop the service offering: present it to new clients and implement and apply contracts
• Participate in the preparation or renewal of contracts with telecommunications operators, including international operators
• Verify and analyze operator billing
• Support business teams and support functions with their requests and questions
• Manage incident and service request tickets within RUN operations
• Provide assistance to Level 1 support teams
• Manage access rights and authorizations for mobile telephony management tools and workspaces
• Monitor and correct performance indicators, particularly lines not assigned to an employee, in collaboration with Level 1 support teams

Requirements

• Significant experience in IT service management, service provider oversight, or mobile fleet management
• Experience in a complex, multi-client environment is preferred
• Ability to coordinate multiple stakeholders and provide operational oversight of a service
• ServiceNow: advanced proficiency – mandatory
• ATEM or equivalent solution: advanced proficiency – important
• MDM (Mobile Device Management): junior level – desirable
• Strong knowledge of mobile phone and mobile line fleet management
• Proficiency in tracking incidents, service requests, SLAs, and service quality indicators
• Understanding of operator billing issues and telecommunications cost optimization
• Knowledge of mobile telecommunications operator environments, including international operators, is a plus

Core Competencies

Demonstrates advanced proficiency in ServiceNow and ATEM for effective IT service management and mobile fleet oversight. Capable of coordinating stakeholders and optimizing telecommunications costs while managing service requests and incidents.

Highest-signal resume keywords

• IT Service Management
• Service Provider Oversight
• Mobile Fleet Management
• ServiceNow Proficiency
• Telecommunications Cost Optimization

Hard Skills

• Incident Tracking
• Service Request Management
• SLA Compliance Monitoring
• Operator Billing Analysis
• Performance Indicator Monitoring

Soft Skills

• Stakeholder Coordination
• Operational Oversight

Industry Keywords

• Mobile Telecommunications
• Multi-Client Environment
• Telecommunications Operators

Tools & Technologies

• ServiceNow
• ATEM
• MDM