Mobile Crisis Management Responder / QP / Qualified Professional (Friday, Saturday, Sunday 8am-[...]

We are hiring for:

Mobile Crisis Management Responder / QP / Qualified Professional (Friday, Saturday, Sunday 8am-8pm, New Hanover, Pender, Brunswick, Balden Counties)

Type

Regular

Pay Rate

$22 - $24/hour

Schedule

• Full Time 40 hours per week.
• Friday, Saturday, Sunday 8am-8pm.

Role Overview

Provides acute face‑to‑face crisis support to individuals experiencing Mental Health, Substance Abuse, or Intellectual/Developmental Disability crisis. Mobile Crisis Responders go where the individual is located in crisis, residential, school, workplace and community settings. Interventions are strength‑based and focus on promoting recovery, symptom reduction, increased coping skills, and achieving the highest level of functioning in the community.

Job Responsibilities

• Providing timely face‑to‑face crisis response within the Mobile Crisis Management catchment area.
• Facilitating relationships and serving as a link between the company, parents, guardians, local agencies and the community.
• Minimizing the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development, providing supportive counseling.
• Supporting the client in the development of various skill‑building activities, including daily and community living skills, socialization skills, adaptation skills, and behavior and anger management.
• Participating in a first responder on‑call system available to consumers and/or their natural support network on a 24/7/365 basis; coordinating “first response” resources according to consumer need.
• Performing case‑management functions of linking and arranging for services and referrals.
• Working closely with other clinical/professional staff to maintain communication, provide feedback, standardize procedures, and expedite linkage to appropriate long‑term services.
• Ensuring that all initial and re‑authorizations for services occur in a timely fashion.
• Monitoring utilization of service to ensure that it is effective, appropriate, and within the limits set forth in rules, crisis and safety plans, and the MCM service plan; providing additional recommendations and referrals as needed.

Position Requirements

• Compassionate and caring behavioral health specialists who are looking to partner with a community‑based service provider offering mental health and substance abuse services where individuals live and work.
• Dedicated Behavioral Health Specialists (Qualified Professionals) to join our Mobile Crisis Management team providing crisis intervention and support in residential, school, workplace and community settings.
• Emphasis on creating strength‑based interventions focused on promoting recovery, symptom reduction, increased coping skills, and highest level of functioning for the client in the community.
• Minimum of ONE year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department, or other 24‑hour‑a‑day, 7‑day‑a‑week service responding in emergent or urgent situations.
• Valid Driver’s License and reliable transportation for timely face‑to‑face crisis response and linking clients to necessary resources.

Education & Licensing

• Bachelor’s Degree (Non‑Human Services field) & 4+ years full‑time experience with the population served OR
• Bachelor’s Degree (Human Services field) & 2+ years full‑time experience with the population served OR
• Master’s Degree or higher & 1+ year full‑time experience with the population served.
• License, provisional license, certificate, registration, or permit issued by the governing board regulating human service professions.

Pre‑Employment Screening

• Complete criminal background check.
• Name checked in registries (OIG exclusions database, Child Abuse Registry, Offenders Against Individuals with Developmental Disabilities).
• Drug testing.
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references if required.
• Proof of driver’s license, driver’s insurance, and vehicle if required for providing transportation for individuals.

Benefits

• Payactiv: early access to earned wages before payday.
• Employee perks and discount program.
• Paid Time Off (full‑time employees only).
• Health/Insurance (full‑time employees only).
• 401(k) retirement savings program.
• Well‑being programs: physical, emotional, and financial.
• Chronic disease management programs for hypertension and diabetes (qualifying employees).
• Training: free CPR, first aid, and job‑specific training opportunities.

*Contract/contingent workers and interns do not qualify for any of the above benefits.

EEO Statement

RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.