ML Engineer: AI Agent & NLP for Conversational Commerce

Gorgias is building a unified AI agent to power conversational commerce across the customer journey. Join the Machine Learning team to develop, refine, and scale our AI Agent that autonomously addresses shopper requests for merchants.

You will own feedback loops, observability, training, and deployment of LLM-based solutions, while collaborating with cross-functional teams to deliver ML as a service within Gorgias.