ML Engineer — AI Agent for Conversational Commerce

Gorgias is building a unified AI assistant for ecommerce, enabling conversations to power sales, support, and re-engagement across the customer journey. You will join the Machine Learning team to develop, refine, and scale an AI Agent that handles shopper inquiries for merchants, improving accuracy, efficiency, and scale.

We seek 5+ years in ML and software, with hands-on experience in LLMs, RAG, and NLP classifiers.