Mid-Market Customer Success Manager

• We are looking for a Customer Success Manager who will partner with Global-e and ensure the long-term success of our Mid-Market clients in the EU
• The Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business
• They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs
• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
• Develop a trusted advisor relationship with key accounts, mainly with C-levels
• Generate revenue though up-selling and cross-selling existing accounts
• Proactively identify expansion opportunities in addition to any red flags
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
• Build and maintain strong and long-lasting client relationships

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels

Excellent listening, negotiation and presentation skills

At least 1+ years experience in an Account Management or Customer Success Manager role

Strong analytical skills with the ability to present data and trends to internal and external clients

Written and verbal fluency in English and French

Proven ability to manage multiple projects at a time

Masters degree or equivalent preferable

Experience in delivering client-focused solutions based on customer needs

Prior B2B experience in a software, logistics or Saa

S company preferred #J-18808-Ljbffr