Mid-Market Customer Success Manager

About Global‑e

Global‑e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct‑to‑consumer cross‑border e‑commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global‑e makes selling internationally as simple as selling domestically.

With Global‑e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

Customer Success Manager – EU

The CSM will partner with Global‑e and ensure the long‑term success of our clients in the EU. The role is responsible for developing long‑term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. The CSM will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross‑functional internal teams to ensure timely and successful delivery of Global‑e according to clients’ needs.

Responsibilities

• Operate as the lead point of contact for all clients, liaising with the relevant teams at Global‑e to ensure a quick and swift process.
• Develop a trusted adviser relationship with key accounts, mainly with C‑levels.
• Generate revenue through up‑selling and cross‑selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long‑lasting client relationships.

Requirements

• Fluency in French and English – is a must
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book‑of‑business.
• Experience in delivering client‑focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C‑levels.
• Excellent listening, negotiation and presentation skills.
• Master’s degree or equivalent preferable.
• Fluency in Swedish – strongly desirable.

We Offer

• Hybrid position with the opportunity to work 2 days remotely.
• Location in the heart of Paris.
• Annual ClassPass subscription.
• Competitive compensation package.
• Option to travel to London to visit the UK team.

Equal Opportunity

Global‑e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.