Microsoft Teams Voice / UCaaS Expert UNIFIED COMMUNICATIONS Clichy-Levallois

Founded in 2022, IKATAN means \"link\" in Indonesian. More than just a catchy name, it's at the core of our DNA. Our true added value lies in the connections we forge daily:

Internally: Among our consultants, to build true All-Star Teams where mutual support is a fundamental principle.

With our clients: To move beyond the 'supplier' cliché and become their trusted strategic partner.

In our projects: By perfectly aligning our clients' requirements with our consultants' career objectives. That's the synergy of success!

Rapid growth:

In just 3 years, our approach has proven successful, and the journey has taken off.

We have grown from:

3 passionate founders to a team of 40 collaborators.

a single initial project to over fifteen active clients.

a historical specialization (contact centers) to recognized expertise in the hottest topics in Tech.

Our Scope of Expertise (What you will offer our clients!):

Customer Experience (CX) & CRM: We revolutionize end-to-end customer relationships (digital journeys, automation, cutting‑edge CRM tools, operational performance).

Unified Communications: We modernize, secure, and industrialize the telecom infrastructures of tomorrow.

Data & Artificial Intelligence: We leverage data (generative AI, Machine Learning, business algorithms, custom dashboards) to give our clients a competitive edge.

CONTEXT

Unify communications and modernize our clients’ workspaces! Integrating business telephony into the Microsoft Teams environment is now a key factor in productivity. As a Microsoft Teams Voice/UCaaS Expert, you’ll help transform Teams into a true global communication tool. Your mission: to design and deploy Direct Routing or Operator Connect solutions. With us, you’ll create the technological bridge that enables employees to communicate anywhere, anytime.

Your main achievements will include:

• UCaaS Architecture Design : Designing Cloud-Based Telephony Architectures Using Microsoft Teams Phone.
• Technical Implementation : Configure and deploy Direct Routing (SBC management) and Operator Connect solutions.
• Integration & Security : Manage integration with corporate directories and Microsoft 365 security policies (Conditional Access, Intune).
• Migration & Deployment : Manage the migration of users from legacy solutions to the Teams Voice environment.
• Expertise & Consulting : Assisting clients with Microsoft licensing models and monitoring technological developments in UCaaS.

Your Profile

You are our ideal candidate if you have

Technical Skills

• SBC Configuration: You are proficient in configuring SBCs (AudioCodes, Ribbon, Oracle) in a Direct Routing environment.
• Certifications: A Microsoft certification (MS-700 or MS-720) is a major asset for this position.

Personality

• Meticulous : Telecommunications is a critical service that requires absolute precision in configuration.
• Curious : You're passionate about the constant changes in the Microsoft ecosystem and the cloud.
• Educator : You know how to facilitate change and explain new ways of collaborating to users.

Experience

• Education: You hold a master’s degree (BAC+5) in telecommunications or systems engineering.
• Experience: You have solid experience with the Microsoft 365 ecosystem and Voice collaboration tools.

Join Us

Why is it so great to work WITH US?

• A role with diverse and cross‑functional responsibilities – no time for boredom!
• A young, dynamic team full of positive energy!
• As one of the first, you will be a key pillar of a rapidly growing company.
• A positive atmosphere and genuine human interactions.
• A premium work environment equipped with state‑of‑the‑art facilities.
• Quality entertainment: PS5, Switch 2, ping‑pong, foosball.
• Comprehensive health insurance (Benefiz), meal vouchers (Swile), and a holiday bonus.

Recruitment Process

• First Contact : A call with our recruitment manager to discuss your goals and our vision.
• Showcasing Your Skills: Create and submit your personalized Skills Portfolio to our client.
• The Meeting: An interview with the end client to confirm that the technical and personal fit is right.
• Feedback: We'll get back to you quickly to kick off the adventure!